Summary
Overview
Work History
Education
Skills
Timeline
Generic
KAUSTAV BASU

KAUSTAV BASU

HEAD OF PROJECT MANAGEMENT
D/20 RAMGARH, PO NAKTALA, KOLKATA

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

16
16
years of professional experience
15
15
years of post-secondary education

Work History

Head of Project Management

WISE OWL INTERIOR
KOLKATA
02.2017 - Current
  • Developed and initiated projects, managed costs and monitored performance.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Led project teams through design, construction and launch process.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion.
  • Provided detailed product orders based on project drawings and technical specifications.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Made decisions independently and collaboratively on Site related challenges.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed and scheduled phases for large projects.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Managed projects from procurement to commission.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Assistant Manager Infrastructure & Facility

PRISM INFRACON LIMITED
KOLKATA
12.2012 - 01.2017
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and maintained courteous and effective working relationships.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed team communications and information for meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Project Executive

IMAX SOLUTIONS
KOLKATA
11.2009 - 11.2012
  • Created strategic plans to turn leadership mandates into actionable project plans.
  • Evaluated project performance and made proactive adjustments to maintain quality and schedule.
  • Handled scheduling of subcontractors and staff to complete projects within required timeframes.
  • Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
  • Determined appropriate financial expenditures and implemented budgets.
  • Built impactful relationships with clients and suppliers.
  • Facilitated communication between departments and project stakeholders.
  • Collaborated with upper management to assess business needs and develop roadmaps.
  • Assessed subcontractor bids on projects for costs, conformity to requirements and overall suitability.
  • Worked with inspectors, workers and unions, to conduct weekly status updates.

Customer Service Executive

INTERGLOBE AVIATION PVT. LTD.
KOLKATA
10.2007 - 10.2009
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Operated PA system to make announcements regarding flight activity.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Cashier

JET AIR PVT. LTD.
KOLKATA
10.2006 - 10.2007
  • Used airline computer system to create airline tickets and boarding passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Education

CLASS 10 -

JULIEN DAY SCHOOL
KOLKATA
04.1991 - 03.2001

HIGH SCHOOL - COMMERCE

A. K. GHOSH MEMORIAL
KOLKATA
04.2001 - 03.2003

Bachelor of Accountancy - FINANCIAL ACCOUNTING

DINABANDHU ANDREWS COLLEGE
KOLKATA
04.2003 - 03.2006

Skills

    Project planning and development

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Timeline

Head of Project Management

WISE OWL INTERIOR
02.2017 - Current

Assistant Manager Infrastructure & Facility

PRISM INFRACON LIMITED
12.2012 - 01.2017

Project Executive

IMAX SOLUTIONS
11.2009 - 11.2012

Customer Service Executive

INTERGLOBE AVIATION PVT. LTD.
10.2007 - 10.2009

Cashier

JET AIR PVT. LTD.
10.2006 - 10.2007

Bachelor of Accountancy - FINANCIAL ACCOUNTING

DINABANDHU ANDREWS COLLEGE
04.2003 - 03.2006

HIGH SCHOOL - COMMERCE

A. K. GHOSH MEMORIAL
04.2001 - 03.2003

CLASS 10 -

JULIEN DAY SCHOOL
04.1991 - 03.2001

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