Kaustav Basu

A versatile operation professional with over 18 years of experience in logistics and supply chain management, project coordination and management, escalation handling, vendor management, customer support and relationship management with reputed companies. Have extensive experience in handling prestigious clients, managing operations projects, and resolving complex queries of clients. Adept in preparation of multiple reports and documentation. Innovative certified Supply Chain Professional with a demonstrated to resolve technical issues effectively. Experienced in managing supplier development efforts, ensuring compliance with specifications and acting as liaison with critical suppliers. Program and project engineer gifted in overseeing quality through on-site inspection and management of schedules. Known for working effectively with all levels of management in a cross-multifunction team environment.

Highlights:

· Reduced warehouse & logistics cost to the tune of 8% through various cost reduction initiatives.

· Identified realistic measures for delivery time of goods to the customers. (Traditional Trade/E-Com/Modern Trade /CSD & L& I).

· Curbed ageing of inventory in stock from 90days to 45days through periodical review, which saved 2% costs.

· Developed new service providers for providing smooth logistics & delivery services to customer, which also helped in maximizing customer satisfaction levels.

Projects:

· Fixed Day Dispatch Plan for Primary & Secondary Dispatches: Route wise scheduling and prioritizing dispatches for A, B & C Category customers for secondary sales. Clubbing the loads, calling for bigger vehicles and thereby achieving the optimum cost in the transportation.

· Daily Management Process: Daily Management is applied as a disciplined routine method to ensure our processes are meeting our customer’s expectations. Problem solving is the thought process used for defining problems, investigating, and driving to root cause, verifying & implementing countermeasures and ensuring sustainment, applying the PDCA cycle. In all these systems, associates are encouraged to recognize problems as opportunities to improve business processes and deliver better results.

Certificate course of Supply Chain Management from Indian Institute Of Materials Management, Kolkata. CNE (Certified Novell Engineer) .ITIL Foundation .ITIL Service Operation.