Hi, I’m
Kaustav Biswas
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
17
years of post-secondary education
Work History
ConcentrixGurgaon
Representative
2021.04 - 2022.02 (10 education.months_Label)
Job overview
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Assisted customers with product-related questions, feedback and complaints
- Addressed customer service enquires quickly and accurately.
FIS Global Business solutions Pvt. LtdGurgaon
Team Member DX
2020.05 - 2021.02 (9 education.months_Label)
Job overview
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Education
Pailan Collage of Management & Technology
Bachelor of Science from Computer Science and Engineering
2020.10 - 2023.05 (2 education.years_Label & 7 education.months_Label)
University Overview
GPA: 8.2
Elite Polytechnic Institute
Diploma of Higher Education from Computer Science and Technology
2016.08 - 2019.05 (2 education.years_Label & 9 education.months_Label)
University Overview
GPA: 6.2
D.A.V Model School
10th
2003.05 - 2015.05 (12 education.years_Label)
University Overview
GPA: 7.4
Skills
Data modelingData cleaning and preparationR or Python – StatisticalProgrammingStructured Query Language (SQL)Advanced Microsoft ExcelKaustavBiswas
Timeline
Representative
Concentrix
2021.04 - 2022.02 (10 education.months_Label)
Pailan Collage of Management & Technology
Bachelor of Science from Computer Science and Engineering
2020.10 - 2023.05 (2 education.years_Label & 7 education.months_Label)
Team Member DX
FIS Global Business solutions Pvt. Ltd
2020.05 - 2021.02 (9 education.months_Label)
Elite Polytechnic Institute
Diploma of Higher Education from Computer Science and Technology
2016.08 - 2019.05 (2 education.years_Label & 9 education.months_Label)
D.A.V Model School
10th
2003.05 - 2015.05 (12 education.years_Label)