Hi, I’m
Kaustav Biswas
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
17
years of post-secondary education
Work History
ConcentrixGurgaon
Representative
04.2021 - 02.2022
Job overview
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
- Assisted customers with product-related questions, feedback and complaints
- Addressed customer service enquires quickly and accurately.
FIS Global Business solutions Pvt. LtdGurgaon
Team Member DX
05.2020 - 02.2021
Job overview
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Education
Pailan Collage of Management & Technology
Bachelor of Science from Computer Science and Engineering
10.2020 - 05.2023
University Overview
GPA: 8.2
Elite Polytechnic Institute
Diploma of Higher Education from Computer Science and Technology
08.2016 - 05.2019
University Overview
GPA: 6.2
D.A.V Model School
10th
05.2003 - 05.2015
University Overview
GPA: 7.4
Skills
Data modelingundefined
Timeline
Representative
Concentrix
04.2021 - 02.2022
Pailan Collage of Management & Technology
Bachelor of Science from Computer Science and Engineering
10.2020 - 05.2023
Team Member DX
FIS Global Business solutions Pvt. Ltd
05.2020 - 02.2021
Elite Polytechnic Institute
Diploma of Higher Education from Computer Science and Technology
08.2016 - 05.2019
D.A.V Model School
10th
05.2003 - 05.2015
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