KAUSTAV DAS

Performance-focused business consultant with 14+ years of experience in the field of Business strategy development and Digital business transformation. Proven track record in successfully driving transformational initiatives for diverse industry clients in varied geography. Instrumental in leading teams and collaborating across functions to execute projects from design to delivery at scale, driving change management and subsequently driving the benefit.

SUPPLY CHAIN

• End to End Supply Chain Platform : Selection and finalization of platform for End to End Supply Chain Digital Transformation with all required features and implement at scale across the group company via selected implementation partner
• Control Tower Solution: Bringing business transformation by development and implementation of real time analytics leverage control tower solution and driving change management for key metrics improvement. Benefit: Helps to reduce backlog by 50% in downstream and Inflow by 25% at upstream
• Invoice Processing Automation : Automated processing of logistic invoices both for export and domestic sector using OCR engine and BOT and successfully posting in SAP for payment release
• Intelligent Case Allocation: Development of AI enabled tool for intelligent case allocation basis on case complexity, agent specialization, tenure, geographic location, etc. Benefit: Helps in reducing cycle time through reduction in process variation
• SLA Breach prediction: To predict whether the given order will be fulfilled within stipulated SLA or not and prioritization of orders basis on High/Mid/Low classification. Benefit: Improves SLA attainment
• Safety Stock and Inventory Optimization: To determine the safety stock of the parts basis on its demand pattern (smooth, lumpy, intermittent, etc.) and optimization of inventory holding at depot level
• Truckload and Route Optimization: To optimize the route and the truckload basis on pellet, full capacity, cost per ton, route and loading time
• Sea Freight Benchmarking : Comparing the spot and predicting the contract rates of freight charges between different port pairs for varied categories like 20ft dry, 40ft dry, 40ft refer,etc.
• Track & Trace : Real time monitoring of end mile delivery using either GPS enabled services or sim triangulation methodology and generating deviation alerts

SALES & MARKETING

• Spare Part Forecasting: To determine the spare part pricing and its influence on sales considering its price elastic property. Benefit: POC – 3 months – 70L INR delta sales
• Retail Demand Forecasting: To forecast the future demand of the product based on its variants, at the regional level and state level. Benefit: Significant reduction of inventory in hand and waiting time
• Sale Propensity: To identify the maximum likelihood customer to be approached for cross and up-sell of product and determining factors that help to increase feel-good factor in the brain to complete purchase. Benefit: 3% of Delta revenue increment
• Enhancement of Service Revenue: To perform customer profiling and churn modeling for designing of customized service offers to maximize customer retention. Benefit: 10% of Delta revenue increment

MANUFACTURING & PRODUCT QUALITY

• Product 360: Understanding emerging defect pattern of product in the market and correlating it to its genesis in the assembly line, by joining multiple data sets like MES, SAP, CRM, DMS, etc and subsequently attributing failures into assembly line negligence, supplier quality issue or else design fault categories
• Predictive Maintenance: Proactively determining the need for maintenance for the equipment basis on its usage pattern to drastically reduce the downtime. Benefit: Significant reduction in penalty for downtime
• Part Failure Alert System: An alert system mechanism for Early Detection of warrant-able part failure and helps to tackle warranty problem at a nascent stage (Wu-Meeker model)
• Customer Complaint: To determine the emerging pattern of the customer complaint on product quality by processing unstructured data using Natural Language Processing

CONSUMER / CHANNEL PARTNER BEHAVIOUR

• Customer Satisfaction / Dissatisfaction Estimation: To understand the parameters that contribute to the customer satisfaction and dissatisfaction and ultimately impact Net Satisfaction Score
• Awareness Consideration Purchase intent: To estimate the Awareness; Consideration and Purchase intent for the organizational products vis-à-vis its competitor’s product
• Social Media Analysis: To estimate the consumer influence and perception about the brand by analysis of blogs in social media and identification of network influencers. Tool: Nelson Buzz Metrics
• Proactive Anomaly detection: Rule-based algorithm to detect business process anomalies in channel marketing in order to arrest revenue leakage. Benefit: $3mn for 1 program / 1 year
• Campaign Analysis: To estimate and validate the eligible amount of reimbursement for the dealer, post-campaign based on campaign guidelines and arrest the financial leakages

HUMAN RESOURCE

• Manpower Demand Forecasting: To forecast the future demand of the blue-collar manpower requirement at various divisions & factory level
• Attrition Modeling: To identify the maximum likelihood of high performing white-collar employees quitting the job and determining factors that help to increase retention
• Correlation Studies: Whether training has any bearing on job promotion/career progression; Whether convicted background has any impact on job performance for blue-collar employees.