Summary
Work History
Education
Skills
Websites
Present Location
Personal Information
Projects
Timeline
Hi, I’m

KAUSTAV GHOSH

Summary

Versatile Senior Manager specializing in Vendor Management, Process Transition, continuous improvement, Order to Cash and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Work History

Halliburton
Bangalore

Supervisor
10.2020 - Current

Job overview

  • Working with Halliburton Delivery Centre in Bangalore from Oct 2020 in setting up the OTC process alongside Accenture in the BOT model of transition
  • Below are the Process i managed
  • Pricing & contract > Setting Up Contract pricing in system
  • Have Team of 5 processors & 1 Heads, managing the work for the north America & Canada region
  • We receive close to a 100 Request per month.
  • Invoicing & Dispute > Leading a team of 20 Members & 1 Lead, managing Invoicing for North America & Canada
  • Managing a monthly average of 19000 invoices, average at $10 BIL PA
  • Total number of customer are at 1800 customers
  • Dispute at 1%.
  • Collection (Transitions) > 2 team Member managing 600 small & Independent account with close to 1500 Invoices per Month, collectable of with collectable to close to $ 5 MIL
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

CDK Global
Pune

Assistant Manager
12.2018 - 10.2020

Job overview

  • Managing a 5 member team at an average processes close to 1800 contracts monthly
  • Managing contract Life cycle, collaborate with Business, Legal Teams, in the process of reviewing contract term.
  • Managed companies' US & Canada billing of 114 Mil, Publishing overdue report, Month On month billing variance report and un-applied cash report.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

DXC Technology
Bangalore

Invoicing Coordinator
05.2016 - 12.2018

Job overview

  • Tracking, monitoring, and analyzing volumetric/consumption/Time and material billing inputs monthly revenue forecasting, revenue accrual, variance explanation/analysis
  • Publishing receivables reports, highlighting overdue receivable, work with the client team to resolve dispute.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Performed testing for billing modules, enhancing new functionality and process improvements.

iOPEX Technologies Inc.
Chennai

Group Lead
12.2014 - 05.2016

Job overview

  • 8 members team reviewing British Telecom Contracts, with more than 20 Mil in lifetime revenue, verifying all terms and conditions which were agreed between BT and customers in the Contract Management draft, and verifying if BT has accurately billed the client as per the agreed terms.
  • Gathered, evaluated and summarized account data in detailed financial reports.

RateGain IT Solutions Pvt. Ltd.
Gurgaon

Associate Manager
10.2013 - 11.2014

Job overview

  • Tracking of Sales Order, Ensuring timely and accurate billing, contract review MSA & SOW
  • Tracked all payment, overdue balances, average collection period and overdue bucket movement,dispute management, sales & revenue monitoring report, sales commission report

Aon Hewitt
Noida

IND Business Analyst
04.2011 - 10.2013

Job overview

  • During ERP upgradation/change worked on customer data ensuring details have moved correctly from the old system to the new.
  • Worked as part of the sand box testing team to check the new systems are working as expected

EXL Services.Com (I) Pvt. Ltd.
Gurgaon

Analyst
04.2010 - 04.2011

Job overview

  • Bank Reconciliation

BA Continuum India Pvt. Ltd.
Gurgaon

Financial Analyst
12.2007 - 07.2009

Job overview

  • Credit Analyst

M/S M.R. Distributors
Kolkata

Office Assistant
04.2004 - 07.2005

Education

International Institute For Special Education (IISE)
Lucknow

Post Graduate Diploma in Business Administration (PGDBA) in Financial Management from Finance
01.2008

University of Calcutta

B.Com. (Hons.)
01.2003

Skills

  • Transitions, Knowledge Sharing & Documentation
  • Stakeholder Engagements
  • Process Automation, Cost Reduction, Resource Planning Operational Excellence
  • Risk Mitigation through establishing Process Check Point & Process Control
  • Team Management, managing day-to-day team activity
  • Salesforce, PowerBi
  • Order to Cash (O2C/OTC)
  • Billing / Invoicing Coordinator
  • Pricing & Price Book
  • Cash Flow optimization
  • Management Reporting
  • SFDC Lightning Experience, User level expertise, and expert in creation of Metric dashboard
  • PowerBi, Medium expertise in creation of Dashboard & Dax formula
  • Power Automate, Beginners expertise, lead few automation projects through Power Automate
  • Packages: Windows 95 and Microsoft Word, Excel and PowerPoint
  • ERP Experience: Tableau, Salesforce, Oracle 91, SAP
  • Cross-Functional Team Leadership
  • Vendor Contracts
  • Vendor Relations
  • Business Requirements Documents (BRDs)
  • User Acceptance Testing (UAT)
  • Key Performance Indicator Tracking
  • Stakeholder Analysis
  • Service Delivery
  • Continuous Improvement Process
  • Change Implementation
  • Project Monitoring
  • Process Improvement Initiatives
  • Stakeholder Communications
  • Process Integration
  • Performance Appraisal
  • Project Documentation

Websites

Present Location

Bangalore

Personal Information

Date of Birth: 09/06/1983

Projects

Project Annexure

Halliburton

Salesforce Dashboard: - Implementation of Salesforce ticketing system, Created salesforce Live Dashboard for various teams to track movement of SFDC case requests for various teams which use SFDC Lightning Platform.

Power Bi: - Created Power Bi dashboard, leveraging SAP, SFDC & other External data to create holistic dashboard for different OTC teams. Benefit – Metric standardization.

Power Automate: - Hands on experience on implementing Power Automate. Automatic electronic
field ticket downloads from OpenInvoice. Savings – 146 Hr. per month.

SAP Scripting: - Activity of adding Material (HAL Product) to Plant in SAP, automated through SAP scripting.

Savings- 37.5 Hr. Per month. Automation of Invoice sending to customer through email.

CDK Global

Contract Document auto upload: - We have vendor documents automatically created in the system, however the supporting contract signed documents were manually uploaded by the team. I automated the process by replicated outlook mailbox to salesforce Lightning tool. BOT started doing the complete activity through the SF queue. This resulted in 0.2 FTE saving.

Automating Scanning activity: - After newly created contracts are keyed and approved in the system, all the supporting documents are pass through signature and are uploaded in repository. This earlier done manually, developing codes with the RPA team to have this automated. Time and motion of the savings yet to be determined.

Contract auto creation project in review with leadership

DXC Technology

Risk Mitigation & Automation Projects: ‐ Saved 113 Work Hours, close to 0.7 FTE by automating 4 different processes. Reduction of manual errors through automation was an add-on.

Cash Flow Project: ‐ Worked on 3 different cash flow projects to deliver a total cash flow benefit $ 131,000 & Net P/L effect of $ 10,500.00 Annually

iOPEX Technologies Inc.,

Revenue Assurance: ‐ Analysed Telecom contracts with a total monthly revenue of $ 90 Mil, were able to plug gap of $ 0.42 Mil in revenue leakages.

Optimising cost through closing servers which are active even though billing stop is request by the client.

Aon Hewitt

During ERP upgradation/change worked on customer data ensuring details have moved correctly from the old system to the new.

Timeline

Supervisor

Halliburton
10.2020 - Current

Assistant Manager

CDK Global
12.2018 - 10.2020

Invoicing Coordinator

DXC Technology
05.2016 - 12.2018

Group Lead

iOPEX Technologies Inc.
12.2014 - 05.2016

Associate Manager

RateGain IT Solutions Pvt. Ltd.
10.2013 - 11.2014

IND Business Analyst

Aon Hewitt
04.2011 - 10.2013

Analyst

EXL Services.Com (I) Pvt. Ltd.
04.2010 - 04.2011

Financial Analyst

BA Continuum India Pvt. Ltd.
12.2007 - 07.2009

Office Assistant

M/S M.R. Distributors
04.2004 - 07.2005

International Institute For Special Education (IISE)

Post Graduate Diploma in Business Administration (PGDBA) in Financial Management from Finance

University of Calcutta

B.Com. (Hons.)

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KAUSTAV GHOSH