Summary
Overview
Work History
Education
Skills
Key Qualifications
References
Timeline
Generic

Kaustubh Chemburkar

Mumbai

Summary

Highly accomplished and results-driven professional with two decades of experience in sales, service, and customer relationship management. Adept at building and leading high-performing teams, consistently exceeding sales targets, and fostering long-lasting client partnerships. Proven track record of driving revenue growth, enhancing customer satisfaction, and optimizing operational efficiency.

Overview

20
20
years of professional experience

Work History

Chief Business Officer

Yangpoo Executive Education
2023.04 - Current
  • Provide strategic data driven guidance to sales team to improve revenue
  • Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis
  • Identifying gaps in functions of HR and Marketing and mitigating for a result oriented output
  • Managed financial resources effectively, optimizing budget allocation and reducing operational costs by 15%
  • Added new product line providing breadth to the sales team.
  • Represented organization at industry conferences and events.

Chief Manager

TimesPro
2020.01 - 2023.03
  • Led a high-performance sales team that was built from 25 sales advisors in year 1 to 100+ professionals in year 3
  • Provided strategic direction, mentorship, and performance feedback resulting into individual and team growth
  • Implemented data-driven sales processes resulting in improvement in sales productivity
  • Fostered a culture of innovation, resulting in the successful launch of new product lines and expansion into emerging markets
  • Established and maintained strong relationships with key stakeholders, driving repeat business
  • Built and managed an Y-O-Y incremental sales target from 70 CR to 185 CR
  • Implemented a telephony dialer system that improved customer relationship management and data analytics
  • Played a pivotal role in setting up of work flow when the CRM solution was moved from LSQ to SFDC.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Increased revenue generation by identifying new business opportunities and expanding existing client relationships.

Vertical Lead Sales

Upgrad
2019.01 - 2019.12
  • Responsible to deliver 70% of the overall company revenue
  • Leading a team of 100+ including Admissions and Chief Admissions Counselors, MIS, Quality and Training teams
  • Set up the entire telephony system from ground zero including evaluating multiple vendors
  • Responsible and accountable to build the SOP for the vertical
  • Set up the Quality and Training team to ensure call quality monitoring and improvement
  • Playing a key pivotal role in liaising with support functions including HR, Admin, Finance and Technology
  • Responsible to deliver partner (University) expectations and to ensure all their queries are responded to in a timely manner
  • Introduced a strong revenue based weekly incentive structure
  • Built a PIP plan to identify and support the low performing employees and to ensure that necessary help is extended to work on problem areas and make improvements.

Self Employed

2016.10 - 2018.12

Head - Service Delivery & Business Development

Hansa Customer Equity
2014.07 - 2016.09

Backroom Inventory Associate

Walmart - Canada
2013.06 - 2014.04

Deputy Manager - Operations and Business Development

Hinduja Global Solutions
2010.01 - 2012.10

Operations Relationship Manager

Conjoin Solutions Pvt Ltd
2009.04 - 2010.01

Assistant Manager - Operations

Hinduja Global Solutions
2004.02 - 2009.04

Education

Senior Management Program -

IIM Calcutta
Kolkatta
2023

PGDM in Services Management -

Welingkar
2018

Bachelor of Science - Physics -

Ruia College
2000

Skills

    • Leadership
    • Building High Performance Teams
    • Strategy Development
    • Customer Management
    • PnL Management
      • Human Resources
      • Operational Analysis
      • Consulting
      • Strategic business planning
      • Departmental Coordination

Key Qualifications

  • Sales Leadership: Possess a strong ability to strategize, plan, and execute sales initiatives that consistently achieve and surpass revenue goals. Demonstrated expertise in market analysis, product positioning, and competitive differentiation.
  • Customer Relationship Management: Proficient in developing and nurturing strong, enduring customer relationships. Adept at understanding client needs, resolving issues, and ensuring client satisfaction. Known for providing excellent after-sales support.
  • Team Building and Management: Experienced in recruiting, training, and motivating sales and service teams. Adept at fostering a collaborative and performance-driven work environment that results in higher productivity and staff retention.
  • Operational Efficiency: Strong background in streamlining processes, optimizing workflows, and implementing efficient systems that reduce costs and enhance overall organizational effectiveness.
  • Data-Driven Decision Making: Proficient in using data and analytics to drive sales and service improvements, enabling well-informed decisions and resource allocation.
  • Communication and Negotiation: Excellent interpersonal and communication skills, both with clients and internal teams. Effective at negotiating complex agreements and contracts.
  • Adaptability and Innovation: Continuously embrace new technologies and industry trends to stay ahead of the competition, fostering a culture of innovation and adaptability within the organization.

References

References available upon request

Timeline

Chief Business Officer

Yangpoo Executive Education
2023.04 - Current

Chief Manager

TimesPro
2020.01 - 2023.03

Vertical Lead Sales

Upgrad
2019.01 - 2019.12

Self Employed

2016.10 - 2018.12

Head - Service Delivery & Business Development

Hansa Customer Equity
2014.07 - 2016.09

Backroom Inventory Associate

Walmart - Canada
2013.06 - 2014.04

Deputy Manager - Operations and Business Development

Hinduja Global Solutions
2010.01 - 2012.10

Operations Relationship Manager

Conjoin Solutions Pvt Ltd
2009.04 - 2010.01

Assistant Manager - Operations

Hinduja Global Solutions
2004.02 - 2009.04

Senior Management Program -

IIM Calcutta

PGDM in Services Management -

Welingkar

Bachelor of Science - Physics -

Ruia College
Kaustubh Chemburkar