KAUSTUBH KAPSE
Mumbai
Summary
I'm a Hospitality Studies Graduate looking to start off my career in reputable company. With 3 years of experience working with 5 star hotels and brands like Hyatt Corporation in their Front Office team.
Overview
7
7
years of professional experience
Work History
Guest Service Officer – FRONT OFFICE
Grand Hyatt Mumbai Hotel and Residences
01.2023 - 04.2025
- Handling Guest Check-ins seamlessly and professionally with a warm smile and courteous gestures.
- Handling Group check-ins and crowd during peak hours of the operations. Collecting correct data and entering into our systems.
- Cash handling and submitting relevant documents to finance with regards to forex exchange and keeping a tab of the overall cash register and handing it over to the next.
- Processing reservations as well as handling walk-in guest over the counter.
- Preparing Night shift reports and Data Reports for the next day operations.
- Coordinating with the Guest Relations Team in celebrating Guest occasions such as Birthday or Anniversaries.
- Cross-upselling Suite upgrades or Inhouse Restaurant Discount maximize Revenue.
- Experience in managing day to day Front Office as well as Guest service centre Operations as an Associate taking initiative if the Team Leader is busy.
Guest Service Associate – FRONT OFFICE
The Fern an Ecotel Hotel
Goregaon
03.2022 - 12.2023
- Proficient in handling Guest experience from processing a guest check-in while taking care of all the guest requirements and needs till the time of check-out.
- Carrying necessary telephone operator skills and redirecting calls to concerned department.
- Ample understanding and Ability to Coordinate with other departments Housekeeping and Food and Beverages not limited to Engineering to ensure smooth and delightful stay of the guest.
- Ample understanding of reservations standards and as well as able to take reservations.
- Ability to handle guest queries with utmost care and attention.
- Sufficient knowledge of Travel Desk.
- Worked in all the Rotational shifts and able to manage workflow throughout the day to maintain smooth operation and maximum efficiency.
Industrial Trainee
Hotel Ajanta
06.2018 - 10.2018
- Learning about all the daily tasks and day to day activities performed in all four core departments of the hotel.
- Greeting guests and handling calls, as well as handling night activities at the front desk.
- Helping the Executive to help guests with the check‐ins and day to day tasks.
- Coordinating with other departments to ensure smooth and a delightful experience for all the inhouse and walk-in guests.
- Experience in assisting and training of housekeeping trainees as well as supervising casual staff during events.
Education
Bachelor's Degree - Hospitality Studies, FRONT OFFICE & HOUSEKEEPING
Kohinoor College of Hotel and Tourism Management Studies
04.2020
Skills
- Guest check-in
- Cash handling
- Concierge services
- Check-in coordination
- Effective communication
- Guest orientation
Timeline
Guest Service Officer – FRONT OFFICE
Grand Hyatt Mumbai Hotel and Residences
01.2023 - 04.2025
Guest Service Associate – FRONT OFFICE
The Fern an Ecotel Hotel
03.2022 - 12.2023
Industrial Trainee
Hotel Ajanta
06.2018 - 10.2018
Bachelor's Degree - Hospitality Studies, FRONT OFFICE & HOUSEKEEPING
Kohinoor College of Hotel and Tourism Management Studies
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