Kaustubh Kishor Tembhurnikar
Client Support Specialist
Pune
Summary
Results-oriented Application Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Functional Support Engineer/Analyst
FIS Solutions India Pvt Ltd
06.2018 - Current
- Provide support on applications for insurance accounting and payment processing application (Enterprise Accounting System, also known as EAS and Sub product APWF, also known as Accounts Payable Workflow)
- Gather and analyze information from EAS clients and work with other EAS application teams to troubleshoot and debug EAS application issues
- Participate in support functions including day-to-day project support, working closely with Development, QA, Release Management, Operations, and end users
- Manage incoming requests to the Service Desk via both e-mail and tickets to ensure courteous, timely and effective resolution of end user issues
- Contribute to standard operational procedures, process documentation and ensuring compliance to process
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues
- Conducting application training for support team members and PS team members
Associate Analyst (End to End)
Eaton Technologies Pvt. Ltd
01.2018 - 06.2018
- Daily monitoring Shared mailbox, attending urgent & responding every email within SLA
- Working on reconciliation on intercompany ledgers
- Working on aged invoices (60+)
- Conducting weekly calls with Plant for update on ledger
- Ensuring that monthly book close is conducted smoothly
- Ensuring weekly PTP scorecard is updated & presented to Management in time
- Clearing GRNI account on daily basis & maintaining GRNI below USD 2.0M at Month end as per target
- Working on multiple page invoices to ensure GRNI is maintained around target
- Working on hold report to ensure Invoices are paid within agreed pay terms
- Daily communicating with Plant & supplier for unpaid invoices to close the Open GRNI & avoid accruals at month end
- Working as a single point of contact for internal and external stakeholders for Middle East Dubai Ledger
- Weekly reporting Plant on 60+ Invoices & Partial Matched Invoices via Emails & Calls
- Working on urgent invoices & ensuring those are paid on time
- Working on Statement of Accounts of Intercompany ledgers & third-party Freight suppliers
- Updating comments, requesting unpaid invoice copies & making sure invoices are paid on time
- Resolving Tickets (Cases) raised by plants
Associate Analyst
Eaton Technologies Pvt. Ltd
05.2016 - 12.2017
- Invoice Processing of critical ledgers like Poland, Italy & Polaris region Ledgers with Accuracy and SOP
- Preparing & Publishing Spanish VAT Report
- Working on hold reports by contacting plants by Email and Communicator on regular basis
- Resolving Tickets (Cases) raised by plants
- Resolving the queries related to invoice processing
- Working of hold Reports of France & Poland ledgers
- Generating BSC (Balance Score Card) & FTMR (First Time Matching Report) on monthly basis
Accountant / Process Specialist
Infosys BPO Ltd.
06.2013 - 05.2016
- Daily executing payment proposals as per SOP
- Making payments to exceptional vendors
- Preparing Cash forecasting report based on daily payment batches
- Resolving cases & tickets raised related to payment process
- Maintaining documentation for every payment made (Daily batches & Manual Payment)
- Communication with Bank in case of payment rejection
Accountant / Process Specialist
Infosys BPO Ltd.
06.2013 - 06.2015
- Daily Communication with Overseas Client/Vendor with regards to frequent queries for resolving and processing high Ageing Invoices (31+ Bucket)
- Processing GST only Invoices and Down payment Invoices with accuracy
- Processing Non-PO Invoices as well as Credit notes with accuracy
- Supporting Working Capital team, this works on strengthening the working capital of the client
- Handling Urgent email box, which is assigned for critical and urgent payment Invoices
- Handle Escalation email Box- Doing Route Cause Analysis on the Escalation cases
- Providing training to New Joiners on Normal Invoices as well as conducting refreshers within the team to the team aware about the processing of Critical Cases
- Processing around 2,500 to 3,000 Vendor Invoices on a monthly basis with accuracy as per standard accounting procedure in provided stipulated timelines
- Processing Credit notes in provided stipulated timelines
- Active and awarded team member who always helps the team without the limitations of time and hard work, in need
- Generating and working on R block reports
- Processing Foreign Currency Invoices (Invoices raised and payable in other than AUD currency) with accuracy
- Rewarded by Best performer award for the completion of stipulated Targets successfully for last 3 quarters
- Awarded with I-Star in last quarter
CA Sudhir Paithankar
06.2008 - 05.2013
- Handling various Internal Audits and Statutory Audits
- Handling and Assisting Tax Audits assignments
- (Income tax, Service tax, VAT)
- Involved in Finalization of books of accounts
Education
B.Com - Banking And Finance
Modern College of Arts, Science And Commerce
Pune, India 04.2001 -
Skills
- Troubleshooting skills
- Application support
- Project coordination
- Customer education
- Effective communication
- Problem-solving abilities
Personal Information
- Date of Birth: 06/26/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Functional Support Engineer/Analyst
FIS Solutions India Pvt Ltd
06.2018 - Current
Associate Analyst (End to End)
Eaton Technologies Pvt. Ltd
01.2018 - 06.2018
Associate Analyst
Eaton Technologies Pvt. Ltd
05.2016 - 12.2017
Accountant / Process Specialist
Infosys BPO Ltd.
06.2013 - 05.2016
Accountant / Process Specialist
Infosys BPO Ltd.
06.2013 - 06.2015
CA Sudhir Paithankar
06.2008 - 05.2013
B.Com - Banking And Finance
Modern College of Arts, Science And Commerce
04.2001 -
Similar Profiles
Mayukh BoseMayukh Bose
Senior Lead Analyst - Enterprise Incident Management at FIS Solutions (India) Pvt. Ltd.Senior Lead Analyst - Enterprise Incident Management at FIS Solutions (India) Pvt. Ltd.
Gayatri KadamGayatri Kadam
Lead Analyst FPNA at FIS Solutions (India) Pvt. Ltd.Lead Analyst FPNA at FIS Solutions (India) Pvt. Ltd.
Ritika SinghRitika Singh
Senior Associate at FIS Solutions (India) Pvt Ltd.Senior Associate at FIS Solutions (India) Pvt Ltd.