Kaustubh Yadav

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

· Used to manage customers on calls. Manages network tuning, performance, and designs strategies, and makes recommendations to improve network performance.

· Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.

· Responsible for testing and evaluating network hardware and software, developing new network monitoring, analysis tools and writing network documentation.

· Work with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents.

· Perform network diagnostics to re-mediate detected/reported network incidents Manage incidents and network performance within SLA's, OLA's and KPI's