Summary
Overview
Work History
Education
Skills
Timeline
Generic
Avinash M P

Avinash M P

Technical Customer Support
Hassan

Summary

With a total 7.5 years of experience Seeking a dynamic career in Service,Technical customer support, dealer development / management, product planning, business development and branding in Automobile sector. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Territory Customer Support Manager

Ashok Leyland
06.2024 - Current


  • Served as the Technical Coordinator strategies An interaction between dealerships and the OEM during a period of repeated and critical vehicle issues across the dealership network.
  • Conducted market quality surveys for new models as part of the Market Quality Team, reduced customer complaints throughout the territory, closed all customer complaints with satisfaction, and prepared an analysis report for the customer complaints
  • Monitoring the execution of technical campaigns, ensuring timely completion and smooth operation.
  • Providing on-the-job training to all technicians and white collar employees on the basis of TIBs, as well as training regarding new product specifications
  • Monitoring the execution of technical campaigns, ensuring timely completion and smooth operation.
  • Real-time Problem-solving regarding the Major Technical aspects encountered in vehicles Evaluating performance and monitoring dealer’s service and Repair Quality.




Sr. Engineer (Techinical Customer Support Service)

Alten India Pvt Ltd.
03.2022 - 06.2024


  • Handling day to day dealer queries and Field issues related to the performance of the Vehicles, service portal queries.
  • Working as technical support Coordinator (service) for Aftermarket is the category in Volvo Group Manage the lifecycle of its offering by providing maintenance, service repair of sold products, customer support and assistance to provide and enhance customer satisfaction.
  • Conducting major agendas along with plant quality team for analyzing problems and Implementing countermeasures for vehicles in mass production.
  • Understanding the customer raised issues and Providing repair, service, maintenance and diagnose support to Volvo products.
  • Maintaining KPI’s (Quality & Deep audits, Escalations, Handling time)
  • Responsible for the root cause analysis and corrective actions against issues arising time to time.




Traning and Techinical Customer Service

Honda Motorcycles and Scooters India Pvt Ltd,
08.2022 - 03.2023
  • Real-time Problem-solving regarding the Major Technical aspects encountered in vehicles Evaluating performance and monitoring dealer’s service and Repair Quality.
  • Working on Improvement of service Volume, conducting service Promotional activities, working on improvement of dealer’s profitability, working on promotion of Ext Warranty and AMC Business in the territory.
  • Reducing Customer Complaints across the territory, Closing customer complaints with satisfaction, and preparing an analysis report for the customer complaints
  • Warranty Management in the Zone, Approval authority, analyzing major Contributions of part and working for improvement of the part with the plant quality team.
  • Conducting Market Quality Survey for New Models along with Market Quality Team.
  • Attending Critical Customer Complaint in the Field to understand the Requirement of the Customers for Future Models.
  • Conducting IQS Audit - Initial Quality Survey to understand the knowledge of dealership manpower and customers knowledge on the product in technical aspects

Service Engineer (Field Expert )

VE Commercial Vehicles ( Cad Services Pvt. Ltd)
11.2017 - 08.2021
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Product Monitoring - Conducting Major agenda along with plant Quality team and analysis the problem and taking counter measure for filed issues of Mass production Vehicles.
  • Escalating major repeated product complaints to PDD dept, and keen follow up of proto type vehicles for on road failure analysis. Ensuring zero break down, technician training, proper implementation of field service activity and warranty management.
  • Promoted from field expert to India's first automobile industry's Uptime Center for dealer support.
  • Follow up with technicians continuously to close the ticket by monitoring the complaints, and make sure SLA does not breach Visiting dealerships in south India whenever vehicle was stuck up.

Education

Bachelor of Engineering - Mechanical Engineering

Sri Sairam College of Engineering -
Bengaluru, India
04.2001 -

PUC - Science (PCMC)

Shri Bhuvanendra College
Karkala, India
04.2001 -

Karantaka Sate Board - SSLC: High School

Shri Bhaktanatha Swamy High School
Mandya BG Nagar
04.2001 -

Skills

Diagnostic tools expertise

Proficient in Techtool Diagnosing and Reading logs to identify errors

Proficient in diagnostic advisor tool (Bosch & Delphi)

Optimization and management of Da-Lite plus for HD and LMD vehicles

Proficient in diagnostic MCS (Motorcycle Control System)

Business development and planning

Knowledge about SAP DBM in service field

Knowledge and Responsible for the Pre- delivery inspection of all Vehicles

Timeline

Territory Customer Support Manager

Ashok Leyland
06.2024 - Current

Traning and Techinical Customer Service

Honda Motorcycles and Scooters India Pvt Ltd,
08.2022 - 03.2023

Sr. Engineer (Techinical Customer Support Service)

Alten India Pvt Ltd.
03.2022 - 06.2024

Service Engineer (Field Expert )

VE Commercial Vehicles ( Cad Services Pvt. Ltd)
11.2017 - 08.2021

Bachelor of Engineering - Mechanical Engineering

Sri Sairam College of Engineering -
04.2001 -

PUC - Science (PCMC)

Shri Bhuvanendra College
04.2001 -

Karantaka Sate Board - SSLC: High School

Shri Bhaktanatha Swamy High School
04.2001 -

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Avinash M P Technical Customer Support