Kavana G T
Bangalore
Summary
Customer relationship management (CRM) is a strategic approach that businesses use to manage and analyze customer interactions throughout the customer lifecycle. It focuses on improving customer service and satisfaction while fostering loyalty and retention. CRM systems collect and analyze customer data, enabling personalized communication and targeted marketing efforts. Additionally, they streamline sales processes and enhance customer support by providing timely assistance. Ultimately, effective CRM leads to stronger customer relationships, increased sales, and long-term business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate software developer
VASPP Technology
11.2023 - Current
- Logic Expression writing clean logic SQL as per the customer requirement
- Identifying and fixing bugs in Development
- Working with senior developers and other team members to understand requirements and project goals
- Writing and executing unit tests and assisting in system testing to ensure software quality
- Maintaining clear documentation of code, processes, and user manuals
- Continuously improving skills through training and hands-on experience with new technologies and methodologies
- Using tools like SAP to manage code versions and collaborate with the team effectively
- Assisting in troubleshooting and providing technical support to users when needed
- Participating in Agile methodologies to contribute to project planning and execution
- List specific validation rules and criteria for each data field (e.g., data type, format, range)
- Explain the importance of data validation and its role in maintaining data integrity
- Initially, there was an understanding that I would transition to project management after three months of gaining IT knowledge
- During that time, I contributed to key projects and developed valuable skills in problem-solving and team collaboration
- While I haven't made the transition yet, I remain very passionate about project management or Customer Relationship and believe that my IT experience has provided me with a solid foundation to excel in that role
- I'm eager to bring my skills to a project management position and contribute to the team's success
Client Service Executive
cFIRST Background Checks
05.2021 - 11.2023
- Keeping track of and securing records from different organizations while coordinating with directors, HRs, and other officials to conduct verification
- Handling escalation calls and queries raised by internal team and clients
- To ensure project/assignment completion on time, work with other departments like Operations, Vendors, Finance, and Technical Teams
- Concentrating on the responsibility to deliver superior customer service and to enhance the client experience
- Verify employment/education through calls, emails, or online
- Met the internal and external quality goals
Interior Designer- Customer Facing
Aldecor Interiors Pvt Ltd
10.2020 - 03.2021
- Communicate with clients and keep them updated on project progress
- Help manage project schedules and ensure deadlines are met
- Coordinate the ordering and delivery of materials for projects
- Maintain records of client communications and project updates
- Collect and act on client feedback to ensure satisfaction
- Schedule client meetings and site visits to review progress
- Resolve any issues between clients and the project team to keep things running smoothly
- Account Management
- Multitasking
- Teamwork and collaboration
- Mentorship
- Customer rapport
- Client Relationship
- Escalation handling
- Product Knowledge
- Communication
- Active Listening
Education
BCA - Computer Application
VEIT Degree College
06.2019
PUC -
VEIT Vijaya Education Institute Trust
05.2016
SSLC -
Webstarts Schools
04.2014
Skills
- Customer Centricity
- Solution Orientation
- Account Management
- Multitasking
- Teamwork and collaboration
- Mentorship
- Customer rapport
- Client Relationship
- Escalation handling
- Product Knowledge
- Communication
- Active Listening
Certification
- Best performer award at Cfirst for year 2022-23, cFIRST Background Checks
- Exploring SAP Datasphere, Vaspp Tech
- Exploring SAP Analytics Cloud, Vaspp Tech
- PowerBI Course Certification
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear responsibility for the correctness of the above-mentioned particulars.
Hobbies and Interests
- Listening to music
- Reading books
- Cooking
Timeline
Associate software developer
VASPP Technology
11.2023 - Current
Client Service Executive
cFIRST Background Checks
05.2021 - 11.2023
Interior Designer- Customer Facing
Aldecor Interiors Pvt Ltd
10.2020 - 03.2021
PUC -
VEIT Vijaya Education Institute Trust
SSLC -
Webstarts Schools
BCA - Computer Application
VEIT Degree College
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