Kavana K P

Provided technical support for multiple applications and achieved complete satisfaction rating from business users and resolving 80% of the issues proactively

• Good with incident management, change management, and problem management tasks
• Managed routine activities such as non-human account password rotation, SSL Certificates Renewal, Business as-usual routine report creation
• Managed disaster recovery activity each year for 3 applications at one go
• Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
• Ensured smooth software deployments by thoroughly testing applications before release, reducing post-launch issues significantly.
• Reduced downtime by proactively monitoring systems for potential issues and addressing them and avoided escalations.
• Improved production efficiency by identifying and troubleshooting issues in timely manner.

• Supported team in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Participated in workshops and presentations related to projects to gain knowledge.
• Prepared written summaries of meeting discussions to ensure clear communication throughout team while promoting accountability for action items.