Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaveesh Mahajan

Noida

Summary

IT professional with extensive experience in delivering innovative technology solutions. Demonstrated success in driving project completion and enhancing operational efficiency. Strong technical skills complemented by a results-oriented approach and a commitment to achieving organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Consultant

HCLTech
01.2024 - Current
  • Led team mentoring initiatives, fostering professional growth and collaboration.
  • Managed escalations, identifying root causes of unexpected outputs.
  • Resolved production bugs within tight timelines to minimize service disruptions.
  • Delivered utilities that reduced client costs by 20 user licenses.
  • Simultaneously managed two projects, ensuring adherence to deadlines and quality standards.
  • Utilized skills in Dynamics 365 CE, Power Automate, Azure DevOps, and Azure Data Factory.
  • Implemented custom solutions using C# and JavaScript to enhance functionality.
  • Resolved complex client problems by analyzing available information and developing actionable solutions.

Team Lead

Accenture
07.2023 - 12.2023
  • Led a team of 4, mentoring members to overcome challenges during project requirements.
  • Engaged directly with clients to assess needs and provide effective solutions.
  • Utilized Dynamics 365 CE for streamlined customer engagement processes.
  • Applied Power Automate to enhance workflow efficiency.
  • Employed Azure DevOps for improved project tracking and collaboration.
  • Executed customizations to meet specific client requirements.
  • Developed applications using C# and JavaScript to support project goals.

Support Engineer

Microsoft
10.2022 - 07.2023
  • Provided customer support services by troubleshooting technical issues and handling escalations.
    Conducted root cause analysis to identify underlying problems and implement solutions.
    Delivered technical advisory services to enhance system performance and user satisfaction.

Senior Project Associate

Cognizant
10.2021 - 10.2022
  • Developed Power Automate flows to enhance process efficiency and streamline operations.
  • Led end-to-end implementation of processes for customers utilizing Dynamics 365 CE.
  • Mentored team members to promote skill development and effective collaboration.
  • Utilized C# and JavaScript for customization of applications within Dynamics 365 CE.

Senior Consultant

TekisHub Consulting Services
05.2020 - 09.2021
  • Diagnosed and resolved complex technical issues, including bug fixes, break fixes, and outages, ensuring smooth system functionality across the European region and worldwide.
  • Worked with cross-functional teams to identify root causes, implement effective solutions, and minimize downtime for enterprise clients, proactively addressing system vulnerabilities to enhance performance.
  • Provided top-tier support for Microsoft's infrastructure, ensuring reliability and efficiency while maintaining seamless operations for customers and internal teams across multiple regions.

Consultant

Pricewaterhouse Coopers
09.2019 - 03.2020
  • Developed customized CRM solutions tailored to specific client business requirements.
  • Provided consultancy on IT solutions to optimize business processes.
  • Utilized Dynamics 365 CE for effective customer relationship management.
  • Leveraged Power Automate to enhance workflow automation and efficiency.
  • Executed customizations using C# to meet client specifications.
  • Applied JavaScript for dynamic front-end functionality in CRM applications.

Application Development Analyst

Accenture
09.2017 - 08.2019
  • Microsoft Dynamics CRM Technical and Functional.Handling different CRM related configuration.
  • Debugging the existing code to figure out the inappropriate cause behind the functionality of application and other root cause analysis regarding the outlook configuration and other crm related issues.
  • Have knowledge and hands on experience in Deployment related work.
  • Comfortable in direct client interactions.
  • Flexible in working hours.
  • Good in adjusting with all kind of co-workers.
  • Good at handling pressure of deadlines and high priority work related issues.
  • Efficient in troubleshooting with CRM related tasks.

Project Engineer

Wipro
06.2015 - 09.2017
  • Customized CRM UI and performed ribbon workbench enhancements to optimize functionality.
  • Developed custom plugins and classic workflows to automate business processes.
  • Created dynamic JavaScript elements for interactive CRM solutions that align with business requirements.
  • Streamlined operations through efficient plugin development and workflow automation.

Education

MCA - Computers

Guru Gobind Singh Indraprastha University
Delhi
01.2015

BCA - Computers

Guru Gobind Singh Indraprastha University
Delhi
01.2012

12th - English

CBSE
Delhi
01.2009

10th - English

CBSE
Delhi
01.2007

Skills

  • Microsoft Dynamics and Power Platform
  • Microsoft Power Apps and Automate
  • Azure Data Factory
  • Team mentoring and development
  • Quality assurance and control
  • Technical support and troubleshooting
  • Idea generation and brainstorming

Certification

  • Azure Fundamental
  • Power Platform Fundamentals
  • Power Platform App maker associate, 05/2024

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Lead Consultant

HCLTech
01.2024 - Current

Team Lead

Accenture
07.2023 - 12.2023

Support Engineer

Microsoft
10.2022 - 07.2023

Senior Project Associate

Cognizant
10.2021 - 10.2022

Senior Consultant

TekisHub Consulting Services
05.2020 - 09.2021

Consultant

Pricewaterhouse Coopers
09.2019 - 03.2020

Application Development Analyst

Accenture
09.2017 - 08.2019

Project Engineer

Wipro
06.2015 - 09.2017

MCA - Computers

Guru Gobind Singh Indraprastha University

BCA - Computers

Guru Gobind Singh Indraprastha University

12th - English

CBSE

10th - English

CBSE

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