Kaveri Krishnan

Infosys

11.2023 - 08.2024

Conducted reconciliation of various customer accounts and internal accounts related to Bank/Institution Cheques, Electronic Banking Operations (debit card), and ATM deposits on a daily, weekly, and monthly basis.
Ensured proper control and reconciliation of all financial balances, maintaining comprehensive lists for accountability.
Reconciled Demand deposit retail accounts and General ledger accounts, investigating discrepancies and escalating issues as necessary.
Monitored client account overdrafts and ensured high levels of client satisfaction.
Worked with manager to set Service Level Agreements (SLA) expectations and requirements
Ensured compliance with regulatory requirements through meticulous attention to detail and adherence to established guidelines.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Gathered, evaluated and summarized account data in detailed financial reports.
Answered client queries via e-mail, depending on client requirements, as per the service levels agreed in terms of response time.
Provided training to new colleagues
Coordinated with external auditors during financial audits to provide necessary documentation.

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