KAVILIGA AAYUSH
Summary
Diligent Quality Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
Work History
Quality Service Officer
FEDERAL BANK
06.2022 - Current
- Second line officer in current branch after branch head, system admin
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Submitted loan applications to underwriter for verification and recommendations.
- Advised clients on mortgage, education and personal loans.
Intern
TATA STEEL
05.2021 - 07.2021
- To perform analysis on invoice discounting, risk hedging and also on the import report of TATA STEEL.
Education
PGDM - BIF - Banking and Finance
INSTITUTE OF PUBLIC ENTERPRISE (Hyderabad)
05.2022
BACHELOR OF BUSINESS ADMINISTRATION - Finance
KALINGA INSTITUTE OF INDUSTRIAL TECHNOLOGY (Bhubaneswar)
04.2019
INTERMEDIATE - MEC
AVINASH COLLEGE OF COMMERCE (Hyderabad)
03.2017
10th - ICSE
RAJENDRA VIDHYALA (Jamshedpur)
03.2015
Skills
- Basic MS -Excel and Advanced MS-Excel
- Knowledge in Stock Trading and Tally
- Certification Courses in Power BI, Python and Java
- Proficient with MS Word and Powerpoint
- People Management skills
Activities
- Was an active member of KIIT MUN
- Active participation in inter school and college debate competitions
- Was part of the sports club in KIIT and took part in intercollege tournaments in sports like Football, Basketball and Power lifting.
Accomplishments
- Awarded Rensure Capital for Compliance and Credit Hygiene
- Received multiple appreciations for closing targets on RD, LI, Retail Loans
- Achieved Top Spot on Connect and Thrive .
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Quality Service Officer
FEDERAL BANK
06.2022 - Current
Intern
TATA STEEL
05.2021 - 07.2021
BACHELOR OF BUSINESS ADMINISTRATION - Finance
KALINGA INSTITUTE OF INDUSTRIAL TECHNOLOGY (Bhubaneswar)
INTERMEDIATE - MEC
AVINASH COLLEGE OF COMMERCE (Hyderabad)
10th - ICSE
RAJENDRA VIDHYALA (Jamshedpur)
PGDM - BIF - Banking and Finance
INSTITUTE OF PUBLIC ENTERPRISE (Hyderabad)
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