Kavinchander Arunan

Dynamic and detail-oriented Major Incident Management Engineer with nearly 5 years of experience in ITIL and Critical Incident Management. Skilled in orchestrating rapid response strategies, leading cross-functional teams, and maintaining service continuity under pressure. Eager to leverage a solid foundation in ITIL best practices to drive service excellence in a progressive organization.

• Best Associate of the year – 2024
• The Employee of the month - 10 times in 4 years

• Incident Management Fundamentals, Involves proactively preparing for potential disruptions, quickly identifying and categorizing incidents, prioritizing based on impact, responding effectively, and ensuring resolution and closure, while also learning from past incidents to improve future processes.
• Problem Management Fundamentals, The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.
• Change Management Fundamentals, The tools and techniques used to develop and manage the change process and look at the impact change management has on an organization, from human resources, operations and to IT.

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.