Kavinkumar Govindhasamy
Coimbatore
Summary
Skilled and dedicated specialist with over 2.2 years of experience in Salesforce CPQ Order Management and customer support. Proficient in handling CPQ order creation, managing new and existing customer products and orders, and optimizing order processing workflows. Proficient in utilizing CRM systems to maintain accurate records and streamline communication processes. Passionate about ensuring customer satisfaction at every interaction, with a proven ability to quickly understand customer needs, and provide tailored solutions to enhance their experience. Experienced in handling high-volume emails and live chats, while maintaining a positive and friendly demeanor.
Overview
4
4
years of professional experience
Work History
Medical Support Specialist
IKS Health care Coimbatore
12.2024 - Current
- Responsible for managing and maintaining accurate medical records, ensuring proper documentation and system organization.
- Check and organize the patient information, including physician notes, lab reports, and hospital documentation.
- Verifying the correctness and assigning records to the appropriate patient profiles.
- Supported healthcare professionals and insurance teams by ensuring timely access to essential patient data, contributing to efficient hospital workflows and enhanced patient care.
- Conducted quality checks on details such as patient identifiers, treatment dates, and medical history to minimize errors and uphold compliance standards.
- Executed end-to-end management of medical records, including review, verification, and indexing of patient documentation such as clinical notes, laboratory results, and discharge summaries.
- Enabled efficient retrieval of health records for medical and insurance teams by organizing data in a user-friendly system.
- Maintained full compliance with HIPAA regulations, safeguarding sensitive patient information and ensuring confidentiality.
- Collaborated with team members to consistently meet productivity goals and uphold high-quality standards.
Salesforce CPQ Analyst and Process Executive
E-Clerx company
01.2022 - 02.2024
- Efficiently managed the end-to-end order processing lifecycle, ensuring accurate capture, tracking, and fulfilment of customer orders.
- Handled CPQ (Configure, Price, Quote) processes, creating accurate and customized orders for new customers and managing existing customer product configurations.
- Provided exceptional support to customers by resolving order-related issues, ensuring a seamless experience from order placement to delivery.
- Improved order processing workflows in Salesforce, speeding up making the process more accurate.
- Generated detailed reports and dashboards to track order status, identify bottlenecks, and support data-driven decision-making.
- Managed and resolved customer cases within Salesforce, ensuring timely responses and effective solutions to customer inquiries and issues.
- Created comprehensive training materials and conducted training sessions for new team members on Salesforce Order Management processes and best practices.
- Worked closely with sales, finance, and logistics teams to ensure smooth order transitions and accurate billing and invoicing.
- Created accurate orders using CPQ (Configure, Price, Quote) system, ensuring correct product configurations and pricing.
- Communicated more clearly and regularly with customers to keep them informed and satisfied.
- Improved order accuracy, ensuring fewer mistakes and faster deliveries.
- Handled a large volume of customer inquiries and issues, ensuring they were resolved quickly and effectively.
- Built strong relationships with clients by maintaining professionalism and focusing on their satisfaction.
- Successfully completed every project with no failures, earning a 100% success rate.
- Consistently received client commendations for excellence in service and deliverables.
Education
Master of Computer Application -
KGISL
Coimbatore05.2019
Bachelor of Science - IT
Govt, CBE College of Arts And Science
Coimbatore04.2017
Skills
- Kgn mapping tool
- Salesforce Sales Cloud
- Salesforce Service Cloud
- MS Office
- Oracle CRM
- Medical records management
Timeline
Medical Support Specialist
IKS Health care Coimbatore
12.2024 - Current
Salesforce CPQ Analyst and Process Executive
E-Clerx company
01.2022 - 02.2024
Master of Computer Application -
KGISL
Bachelor of Science - IT
Govt, CBE College of Arts And Science
Similar Profiles
Vasudha BalureVasudha Balure
Clinical Documentation Specialist at IKS Health Care Airoli IndiaClinical Documentation Specialist at IKS Health Care Airoli India
Courtney MewCourtney Mew
Medical Scribe Primary Care at IKS Health (Contracted to Teladoc Health)Medical Scribe Primary Care at IKS Health (Contracted to Teladoc Health)
Tejaswi InjeTejaswi Inje
Quality Expert at IKS HealthQuality Expert at IKS Health
Vibisha VVibisha V
Senior Design Consultant at Urban LadderSenior Design Consultant at Urban Ladder
MOHAMMED PARVESH AMOHAMMED PARVESH A
Programmer Analyst at Cognizant Technology SolutionsProgrammer Analyst at Cognizant Technology Solutions