Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kavi Raj Mula

Kavi Raj Mula

Global Technology Analyst
Hyderabad

Summary

PROFILE SYNOPSIS

Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Project Head of IT

ATheorem
Warangal
02.2022 - Current
  • Provide a range of portfolio and program management support services, including preparation of reports and briefs, coordinating resources, maintaining program documentation and implementing and monitoring plans, to ensure outcomes are achieved on time, on budget, to quality standards and within agreed scope, in line with established project/program management methodology and processes.
  • Communicate with key stakeholders and coordinate working groups, committees and consultations to facilitate exchange of information and support program completion in line with plans
  • Undertake research and analysis, identifying trends and preparing project briefs, to support informed decision-making and planning
  • Clients – Coromandel, Murugappa Group, NIT Warangal, IIIT Kancheepuram, ChargeKart.


Global Technology Analyst

Michael Page International
Sydney
07.2017 - 02.2022
  • As a GTS Analyst provided support Globally through ticketing system, calls & Chat and resolving the issues in timely manner across APAC and also assisted Europe and Middle East and North and South America
  • Accountable for detecting and recording all Incidents / Service Requests as per Service Desk Script and Making an initial assessment into the nature of the incident, and actively assessing the severity, impact & risks, ensuring information is captured in the Service Desk ITSM tool for future analysis in line with ITIL principles
  • Analyze, diagnose, and resolve system errors, malfunctions, mis-configurations, and job stoppages to maintain services, enhance capabilities, and prevent system outages.
  • Providing valuable Microsoft Exchange Support for Creating/ Disabling Mailbox, Distribution List and editing user Administration Rights Domain account creations including exchange accounts (Active Directory and Office 365) and EOL (Exchange Online) & Office365
  • Involved in Remote and Local installations of over 700 PC’s and PC Software to comply with PageGroup Standard Operations across Australia (Sydney, Melbourne, Perth, Brisbane, Canberra) Malaysia, Singapore India, Tokyo, and Taiwan.
  • Configure, install and test networks and workstations assisted team in deploying and configuring SD-WAN, WAP (Wireless Access Points) WLC (Wireless Local LAN Controller) in new offices around Sydney(Parramatta, Chats wood, CBD)
  • IT Lead during deployment of Windows 10 across Sydney(Parramatta & CBD) , Brisbane & Perth (On-Site)
  • Head of the Project & SPOC and led the team during the Voice Mail Roll Out Launch across ANZ (Australia & New Zealand)

Jr. Network Analyst

Quuick
Hyderabad
01.2016 - 05.2016
  • Involved with senior team in configuring and troubleshooting DHCP and DNS, resolved hardware issues pertaining to deployment of IT hardware and new machines
  • Supported firewall environments in line with IT security policy and administered servers, desktop computers, printers, routers, switches, firewalls, security updates and patches.

Customer Service Analyst

Amazon
Hyderabad
09.2015 - 01.2016
  • Assisted customers by diagnosing problems and providing resolutions everything from order and product questions to payment matters and website guidance
  • Advised/educated customers within procedural guidelines to ensure a complete solution to service questions and exceed customer expectations by providing outstanding customer service
  • Ensured the smooth running of inbound calls/ emails/ chats regarding technical issues for end users.

IT Help Desk Analyst

Pro-Tangent
Hyderabad
12.2014 - 08.2015
  • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) time frames, meeting or exceeding customers’ requirements and expectations.
  • Troubleshoot and resolve end-user issues, and assist with end-user questions or application inquiries.
  • Maintained a high degree of customer service for all support queries and adhere to all service management principles.

Store Manager

Subway Rudra INC
Toronto
01.2012 - 08.2014
  • Significantly contributed in recognizing & developing business opportunities in order to augment sales volume and maximize profit
  • Contacted potential clients via email or phone to establish rapport and set up meetings, planned and oversaw new marketing initiatives and attended conferences, meetings, and events
  • Adeptly approached the potential customers to offer services and negotiated the terms of an agreement in a structured way thus nurture business relationships.

Education

Bachelor of Technology - Computer Science Engineering

S.R Engineering College – JNTU
Warangal India
06.2010 - 06.2010

Diploma - Computer Systems Technician - Software Engineering

Sheridan College
Brampton Canada
09.2010 - 09.2011

Diploma - International Business Management

St. Lawrence College
Toronto, Canada
01.2013 - 11.2013

Skills

Networking : Cisco (IOS, NX-OS), Juniper, SD WAN

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Certification

CLF-01 AWS Cloud Practitioner

Timeline

Project Head of IT

ATheorem
02.2022 - Current

Global Technology Analyst

Michael Page International
07.2017 - 02.2022

Jr. Network Analyst

Quuick
01.2016 - 05.2016

Customer Service Analyst

Amazon
09.2015 - 01.2016

IT Help Desk Analyst

Pro-Tangent
12.2014 - 08.2015

Diploma - International Business Management

St. Lawrence College
01.2013 - 11.2013

Store Manager

Subway Rudra INC
01.2012 - 08.2014

Diploma - Computer Systems Technician - Software Engineering

Sheridan College
09.2010 - 09.2011

Bachelor of Technology - Computer Science Engineering

S.R Engineering College – JNTU
06.2010 - 06.2010
Kavi Raj MulaGlobal Technology Analyst