Kaviraj Govindhan

Role

• I joined as a Team Lead and got the opportunity to be a part of client servicing.
• As a Team Lead, I was responsible for managing a team of 52 associates, with 1 Assistant TL and 2 SMEs reporting to me. Additionally, I took care of two different clients.

Responsibility

• Managing and tracking all the processes that related to billing, rejections, payments, and collections.
• Rewaped the team's workflow according to the client's requirements.
• Planning, delegating the tasks, and assigning them to ATL and SMEs.
• Making sure the tasks that assigned are being followed and tracking the progress of them.
• Ensure the client's concerns and queries are responded to promptly.

Roles

• Joined as Senior AR Executive in June 2016.
• Promoted as SME (Subject Matter Expert) in March 2019.
• Promoted to Group Coordinator in March 2022.
• In the same year, October 2022, I was promoted to Team Lead.
• As an Account Lead, I am responsible for the Practice performance along with managing the team (25-30 associates with a Subject Matter Expect) reporting to me and to get the work delivered by the team with accuracy.

Responsibilities

Handling the practice, communications, and overseeing the operations.

• Tracking the progress of SLAs daily.
• Tracking the inflow and inventory management based on SLA.
• Oversee the operational queries, challenges, and get them clarified.
• Addressing and sorting out the email queries sent by the practice.
• Schedule and present calls with practice when required.
• Day-to-day practice-wise performance evaluation (inflow, collections, rejections, denials, identifying the claims that are nearing the TFL, and sorting them out).
• Managing the work allocation of the team.
• Monitoring the performance of the team.
• Participating in the recruitment process.
• Generation of reports from the client’s billing system, reviewing the old unpaid accounts receivable, and working on them to get them paid.
• Ensuring the regularity of the audit process.
• - Day-to-day responsibilities include timely delivery of transactional SLAs, team management, and process training.
• Staying on top of given commitments and coming up with an ETA for practice tasks.
• Ensuring all the team members are aware of the process updates.

Roles and Responsibilities

• As an AR caller, I was responsible for initiating calls to the insurance companies to follow up on the unpaid bills.
• Assisted the team lead on client-specific reports.