KAVISHWAR DHAKNE
PUNE
Summary
Proficient Senior Service Engineer knowledgeable about critical care equipment [ anesthesia, ventilator, neonatal products segment, monitoring devices, and WPI devices] in the medical device industry. Adept at applying technical skills to resolve routine and complex problems. Ready to leverage 10 years of experience to take on a new professional challenge
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Devices Senior Service Engineer
Draeger India Pvt Ltd
10.2016 - Current
- Conducted routine maintenance, inspections, and repairs on various medical devices to minimize downtime and ensure patient safety.
- Diagnosed and repaired equipment malfunctions, minimizing downtime and ensuring continuous operation of critical medical devices
- Lead team of service engineers, providing guidance, training, and technical support to ensure efficient service operations.
- Trained medical staff on proper use and care of medical devices
- Collaborated with hospital staff to address equipment-related issues and provide technical support
- Conducted in-depth diagnostic assessments, calibrations, and software updates to address complex technical problems
- Kept detailed service records and documentation to track equipment history and compliance
- Kept up to date with industry advancements and attended relevant training sessions.
- Performed installation and setup of new medical equipment.
- Participated in training sessions to stay updated on latest medical device technologies.
- Collaborated with cross-functional teams, including biomedical engineers, clinicians, and IT professionals, to support healthcare facilities' technology needs.
- Streamlined service processes for improved efficiency and reduced downtime in critical systems.
- Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
- Resolved customer complaints in prompt, polite and professional approach.
- Collaborated with sales teams to ensure seamless handoff of qualified leads, driving higher conversion rates.
Medical Device Service Engineer
YOGA ENTERPRISES
09.2013 - 10.2016
- Perform on time preventive maintenance & inspection to ensure the reliability and safety of medical equipment such as critical care segment devices
- Responded to emergency service calls promptly, diagnosing issues, and executing timely repairs to minimize disruption in patient care
- Developed and maintained detailed service records, tracking equipment history, maintenance schedules, and performed data analysis to identify trends and areas for improvement
- Performed installation of new medical equipment and provided training to hospital staff on usage, troubleshooting, and safety procedures
- Trained medical staff on proper equipment usage and maintenance procedures to enhance efficiency and safety.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Developed and executed quarterly sales plans aligned with company goals, exceeding assigned quotas consistently.
Education
Bachelor of Engineering - Biomedical Engineering
Dr. Bhausaheb Nandurkar College of Engineering & Technology, Yavatmal
Yavatmal Maharashtra07.2013
Hsc - Science Education
Maharashtra State Board (Amaravati)
Buldhana Maharashtra03.2009
SSC - State Board
Maharashtra State Board (Amaravati)
Buldhana Maharashtra03.2007
Skills
- Technical proficiency in diagnosing and resolving complex equipment issues
- Excellent communication and training abilities
- Leadership and team management abilities
- Detail-oriented with focus on maintaining accurate records
- Commitment to patient safety and healthcare excellence
- Technical documentation and user manuals
- Continuous learning and adaptation to evolving medical technology
- Root Cause Analysis
- Preventive Maintenance
- Repair expertise
- Technical Troubleshooting
- Field service experience
- Up-selling strategies
Certification
- Anesthesia Devices( Fabius family, Primus, v family- Atlan and Evita ventilator & Perseus ), Ventilator devices [Carina,Savina family, Evita Classic, Evita series ]Training - 2016- 2024
Languages
English
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Additional Information
Awarded Most Valuable Player by Wipro GE Healthcare PVT LTD in the month of
September 2014
Timeline
Medical Devices Senior Service Engineer
Draeger India Pvt Ltd
10.2016 - Current
Medical Device Service Engineer
YOGA ENTERPRISES
09.2013 - 10.2016
Bachelor of Engineering - Biomedical Engineering
Dr. Bhausaheb Nandurkar College of Engineering & Technology, Yavatmal
Hsc - Science Education
Maharashtra State Board (Amaravati)
SSC - State Board
Maharashtra State Board (Amaravati)
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