AVINASH RAZDAN

As Regional Service Manager (PAN INDIA), at Reliance Retail Head Office, I am responsible for overseeing and optimizing service operations across all regions of India. My role encompasses strategic planning, team leadership, and ensuring consistent delivery of high-quality service to our customers nationwide.

• Strategic Leadership: Develop and execute strategic initiatives to enhance service delivery efficiency and effectiveness across multiple regions. Collaborate with senior management to align service strategies with overall business objectives and financial goals.
  
• Operational Management: Direct and manage a team of service professionals to ensure adherence to service standards and timely resolution of customer issues.
  Implement operational policies, procedures, and systems to streamline service processes and improve customer satisfaction.
  
• Performance Optimization: Analyze service performance metrics and KPIs to identify areas for improvement and implement corrective actions as necessary.
  
• Relationship Management: Build and maintain strong relationships with Service partners, State-Heads & Service centre to understand their needs and expectations. Address customer inquiries, escalations, and complaints promptly to ensure a positive customer experience and retention.
  
• Data Analysis: Use data analysis to identify trends, areas for improvement, and opportunities for growth.

As a dynamic and results-oriented Store Manager promoted as an Territory Sales Manager with 2 years of experience AT BHARTI AIRTEL LTD,was responsible for overseeing sales operations within a designated geographical area, driving revenue growth, and cultivating strong client relationships to achieve sales targets and business objectives.

• Sales Strategy Development: Developed and executed strategic sales plans and initiatives to penetrate new markets, exceed sales targets, and maximize revenue growth. Identified market trends, customer needs, and competitive activities to capitalize on business opportunities and gain a competitive edge.
  
• Team Leadership and Management: Led and managed a team of sales professionals across multiple territories, providing guidance, coaching, and support to achieve sales goals and objectives.
  Conducted regular performance reviews, set clear objectives, and implemented training programs to enhance team productivity and effectiveness.
  
• Customer Relationship Management: Established and maintained strong relationships with key customers, distributors, and strategic partners to understand their business needs and requirements. Addressed customer inquiries, resolved issues promptly, and ensured high levels of customer satisfaction and retention.
  
• Sales Forecasting and Budgeting: Analyzed sales data, market trends, and performance metrics to forecast sales volumes, set realistic targets and
  managed the territory sales budget, monitored expenses, and implemented cost-control measures while optimizing sales operations.
  
• Collaboration and Cross-functional Coordination: Collaborated closely with marketing, product management, and operations teams to align sales strategies with product launches.
  Coordinated cross-functional efforts to support sales initiatives, promotional campaigns, and product launches to drive market penetration and sales growth.
  

Experienced Store Manager with a successful track record of leadership and achievement in managing flagship stores for BHARTI AIRTEL LTD. Over two years of demonstrated expertise in retail operations, driving sales growth, and delivering exceptional customer service within the company's largest and most prominent locations.

• Team Leadership and Development: Lead, train, and mentor a team of 18 retail associates to deliver outstanding customer service and maximize sales performance.

• Sales and Performance Management: Develop and implement sales strategies, set performance goals, and track key performance indicators to drive revenue growth and meet sales targets.

• Inventory Control and Merchandising: Manage inventory levels, conduct regular stock audits, and ensure attractive visual merchandising displays to enhance product visibility and increase sales.

• Customer Relations: Foster strong customer relationships by resolving inquiries and complaints promptly, ensuring an exceptional shopping experience, and building brand loyalty.

• Operational Efficiency: Streamline store operations by optimizing processes, implementing effective opening and closing procedures, and maintaining a safe and clean store environment.

• Sales Analysis and Reporting: Analyze sales data and market trends to identify opportunities, create actionable insights, and present regular performance reports to senior management.

• Budgeting and Cost Control: Develop and manage store budgets, monitor expenses, and implement cost-saving measures while maintaining a high standard of service.

• Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns and events to drive foot traffic and increase sales.

• Vendor Management: Cultivate strong relationships with suppliers, negotiate favorable terms, and ensure timely product deliveries to maintain optimal inventory levels.

• Staff Training and Development: Identify training needs, conduct training sessions, and provide ongoing coaching to enhance the skills and expertise of store staff.

Commenced career at Godrej & Boyce Mfg Co Ltd as an Customer Relationship Associate and promoted to Assistant Store Manager after 2 years of consistent performance, where I continued to excel in achieving Sales, Store operations and customer relationships effectively.

• Customer Service: Greet customers and provide assistance in a professional manner regarding products, services, pricing, and store policies.
• Order Processing and Sales Support: Process customer orders accurately and efficiently through the point-of-sale (POS) system.
• Store Maintenance and Presentation: Ensure the store environment is clean, organized, and monitor merchandise displays to ensure they are stocked, fronted, and priced correctly.
• Sales Reporting and Administration: Prepare daily sales reports and reconcile cash registers and assist in maintaining accurate inventory records and conducting periodic stock audits.