Kavita Dhindhoria

• Provided guidance on regulatory compliance requirements related to operational risk management.
• Coordinated training sessions on operational risks awareness for staff members across all departments.
• Performed a detailed analysis of data related to operational losses and root cause identification.
• Worked closely with other teams, such as legal, compliance, and IT security, on matters pertaining to Operational Risk Management.
• Assisted in developing contingency plans designed to mitigate the impact of unexpected events, or losses.
• Participated in regular meetings with stakeholders to discuss emerging risks, challenges, and solutions.
• Prepared periodic reports detailing changes in levels of operational risk exposures over time.
• Prepared operational risk reports, presented and distributed to project and management staff, solicited feedback, and verified executive buy-in.

• Accountable for tracking and managing all observation and issues identified during audit until their successful resolution and closure.
• Conduct process audit, compliance audit and Information security audit as per schedule outlines in annual calendar
• Validating audit conclusions with operations team and/or auditee and ensuring factual accuracy
• Drafting audit report and obtaining feedback from the team leader and Account Manager
• Conduct MSA and SOW review and present the final assessment report to sr
• Drove performance improvement through data-driven metrics and analysis for the selected process
• Seasoned auditor overseeing vendor management audits, ensuring compliance with regulatory requirements and internal policies
• Developed and implemented comprehensive vendor risk management framework, mitigating potential risks, and optimizing vendor relationships
• Provided actionable recommendations to enhance vendor selection processes, contract negotiations, and ongoing vendor management strategies
• Played a key role in facilitating internal and external audit, ensuring smooth audit processes and compliance
• Collaborated with cross-functional teams to identify and assess potential risks, conducting thorough analysis and evaluation of control effectiveness.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Delivered high-impact presentations to key decision-makers, demonstrating deep understanding of clients'' business objectives and showcasing company's ability to meet those needs effectively.
• Collaborated closely with internal teams on project scoping and resource allocation, ensuring timely project completion within budget constraints.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Plan and design program business case and seek approvals
• Monitor project progress completion
• Set KPI
• Resolve issues and initiate appropriate corrective action
• Monitor Privacy and GDPR compliance
• Ensure stakeholder satisfaction
• Daily/Weekly/Monthly program review and presentation
• Setting goals and monitoring progress of team members
• Working on Tower level initiatives
• Ensuring budget planning and implementations
• Audits and PMR closure.

• Ensuring that entire CoE (Center of Excellence) Unit is compliant to all CITI and TCS policies
• Ensured timely reporting of incidents or breaches by implementing effective incident response protocols across all areas of operation within the organization.
• Making weekly & monthly report on compliance
• Sharing expertise with the Units in closure of any audit observations and NC’s (Non Compliance activities)
• Conducting spot audits and report any incidents on a daily/weekly/monthly basis
• Coordination Information Security, Fraud awareness, BCP and Record Management training
• Manage Client visit and apprise them on the Risk and Compliance Framework
• Assist Operating units in formulating and documenting corrective Action plans to mitigate the risks identified in control designed and effectiveness
• Maintain tracker of all the observations/ issues highlighted in Audits and track them to closure
• Review contracts (MSA and SOW) for operating units and identify gaps that might potentially impact business
• Completed audit related trainings like BS555, CMMI and Internal Audit (WBT)
• Cleared an IJP & was promoted in Risk & Compliance team from Dec 2010
• Conducted QA checks for various functions for OCC team (IRU & CCG), sending MIS reports, interacting with clients etc.

• Before promotion as Risk & Compliance officer I was working as a quality officer for customer service account for 12 months
• Monitor accounts on daily basis
• Publish daily, weekly & monthly report to the client
• Timely feedback.

Handling US CITI Bank credit card accounts

• Prioritizing & maintaining work-load according to the process requirement
• Preparing MIS report for team
• Managing team members in absence of manger to meet required SLA
• Coordinating with team members on all queries to avoid any errors and ensure smooth flow of process
• Ensuring that team attends team meeting and huddles at time when scheduled and taking care of escalations, if any
• Responsible for mentoring and coaching team members about new updates.

• Handling Auto collection for complete backend process
• Preparing MIS report for team
• Monitoring Account for complete team on weekly basis
• Giving training for new hires
• Prepared process presentations.