Kavita Elangovan Mani
INSURANCE HEAD
New Panvel
Summary
Adept at driving significant revenue growth through strategic sales initiatives and customer relationship management, honed at ICICI Lombard and across diverse roles in the insurance and retail sectors. Excel in team handling and multitasking, consistently enhancing operational efficiency and customer satisfaction. Proven track record in motor insurance and service excellence, achieving top-tier performance metrics.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Head of Insurance Product
LUXURY FIX LLP
05.2024 - Current
- Data Analysis Of Service & Insurance
- Follow up with CRE , ADVISOR & Insurance Executive
- Daily Tracking of MIS , Calls and Lead Generation
- Day End Report to VP
- Review meeting
- Payout and Margins Calculation
- Data Allocation and Target Setting
- Training to New Executive
- Insurance Co Tracking for Payout statement of each case
Sales Manager - Branch Banking
ICICI LOMBRD GENERAL INSURANCE CO LTD
04.2022 - 05.2024
- Tailored sales pitches to diverse Customers, improving conversion rates
- Streamlined sales processes, reducing costs and improving efficiency
- Sustained high customer satisfaction rates with problem resolution and feedback loops
- Take care of business of Mumbai Region
- Follow ups with RHS, RMS, for Lead closures
- Team Handling
- Motor Insurance
- Time management
- Adept at driving significant revenue growth through strategic sales initiatives and customer relationship management, honed at ICICI Lombard and across diverse roles in the insurance and retail sectors
- Excel in team handling and multitasking, consistently enhancing operational efficiency and customer satisfaction
- Proven track record in motor insurance and service excellence, achieving top-tier performance metrics
Insurance Manager
Kiran Motors Ltd
01.2021 - 04.2022
- MIS reports Of revenue generation
- Team Product Training
- Escalation Management
- Data analysis
- Executive Incentive Generation
- Performance Matrix team wise details
- Day end report to CEO on Mail
Assistant Manager
SK WHEELS PVT LTD
08.2015 - 09.2019
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Participated in regional meetings or conference calls to stay informed about company updates or initiatives
- Handled centralized dept for Maruti Insurance New and Renewal
- All Insurance Related matters for Mumbai Region
- Handled team size of 50 people
- Developing & maintaining MIS reports and other operations reports which involve processing daily performance, Executive retention and Target achievement of every month
- To handle grievances such that the escalation is resolved within a specific time frame
- Conceptualizing & developing training & development initiative for improved productivity building capability and quality enhancement's
- Identifying training needs across levels through mapping of skills required for particular executives and analysis of the existing level of skills
Insurance Team Leader
Infinity Autolinks Pvt Ltd
10.2012 - 07.2015
- Participated in regular training sessions to expand product knowledge and develop essential skills for success in industry
- Set up clients with new policies, calculated premiums and established payment methods
- Obtained binder coverage after contacting insurers and submitting application forms
- Enhanced customer retention by providing exceptional follow-up services and personalized policy adjustments
Insurance Executive and Stock handling
Orion Nissan
08.2011 - 09.2012
- DMS- consolidated stock report
- DMS- New Bookings entry , record , and Order tracking in DMS
- Creating Good Receipt note in i.e GRN in DMS
- Daily tracking of Stock Report and Transit Report from Stockyard
Customer Service Desk Associate
TATA CROMA RETAIL PVT LTD
05.2009 - 02.2011
- Provided feedback to management on potential product improvements based on customer issues
- Made change for associates to keep checkout lanes running smoothly
- Scheduled service and complaint calls
- Fulfilled Product Demo and Service calls walk-in & offline customers
Customer Support Executive
Next Retail India Ltd
01.2007 - 04.2009
- Solicited sales of new or additional services or products
- Researched products and prepared training on updates and changes
- Conducted regular follow-ups with customers to ensure their satisfaction after issue resolution
- Compiled reports detailing common customer questions or complaints for analysis by management
Education
MBA - MARKETING
DY PATIL UNIVERSITY PUNE (ONLINE DISTANCE LEARNING)
DY PATIL PUNE 05.2009 - 03.2024
COMMERCE
SK RAIS EDUCATION
Mumbai, India 04.2001 -
Skills
Customer relationship management (CRM)
Attention to detail
Escalation Matrix
Retail sales
Multitasking
Training
Service
Data Analysis Of Service & Insurance
Daily Tracking of MIS, Calls and Lead Generation
Payout and Margins Calculation
Data Allocation and Target Setting
Team Handling
Motor Insurance
Time management
Executive Incentive Generation
Performance Matrix team wise details
Escalation Management
Data analysis
Conceptualizing & developing training & development initiative
Identifying training needs across levels
DMS- consolidated stock report
DMS- New Bookings entry, record, and Order tracking in DMS
Creating Good Receipt note in DMS
Daily tracking of Stock Report and Transit Report from Stockyard
Customer segmentation
Operational efficiency
Data analytics
Pricing strategy
Timeline
Head of Insurance Product
LUXURY FIX LLP
05.2024 - Current
Sales Manager - Branch Banking
ICICI LOMBRD GENERAL INSURANCE CO LTD
04.2022 - 05.2024
Insurance Manager
Kiran Motors Ltd
01.2021 - 04.2022
Assistant Manager
SK WHEELS PVT LTD
08.2015 - 09.2019
Insurance Team Leader
Infinity Autolinks Pvt Ltd
10.2012 - 07.2015
Insurance Executive and Stock handling
Orion Nissan
08.2011 - 09.2012
MBA - MARKETING
DY PATIL UNIVERSITY PUNE (ONLINE DISTANCE LEARNING)
05.2009 - 03.2024
Customer Service Desk Associate
TATA CROMA RETAIL PVT LTD
05.2009 - 02.2011
Customer Support Executive
Next Retail India Ltd
01.2007 - 04.2009
COMMERCE
SK RAIS EDUCATION
04.2001 -