Kavita Govind Malik
Mumbai
Summary
Detail-oriented and proactive Executive / Administration Assistant with 9 + years of progressive experience supporting senior leadership and overseeing day-to-day administrative and facility management functions. Adept at managing calendars, travel, meetings, liaising with internal teams and external vendors, office supplies, and handle confidential information with discretion & professionalism.
Overview
12
12
years of professional experience
Work History
Executive/ Administration Assistant to President
Neotown - Patel Advance JV
01.2024 - Current
- Managed executive calendars and daily schedules by arranging meetings, responding to inquiries, coordinating travel arrangements, and ensuring all deadlines are met
- Acted as a liaison between different departments, vendors, clients, and legal teams to ensure smooth communication and compliance while managing documentation and contracts in coordination with legal professionals for regulatory adherence
PA to Chairman & Asst. Manager (Front Desk)
Pittie Group
01.2022 - 01.2024
- Managed executive calendars, internal communications, and financial records, including petty cash handling, ensuring accurate bookkeeping and strict confidentiality
- Led and guided front office and housekeeping staff to ensure smooth daily operations, including reception, visitor management, call handling, and maintaining a clean and organized work environment
- Oversaw office supplies, facility management, and administrative tasks, while implementing process improvements to speed up workflows and boost overall office efficiency
Customer Relationship Manager cum Assistant to Director
Legend Siroya
01.2021 - 01.2022
- Led client relations by responding to inquiries, resolving complaints, and ensuring high levels of customer satisfaction
- Provided monthly construction updates to buyers and brokers, managed post-sales activities, and supervised site administration to support smooth project and office operations
Front Office Executive & Secretarial Duties
K Mordani Realty
01.2017 - 01.2020
- Managed end-to-end front office operations, including reception duties, appointment scheduling, and client engagement, ensuring a welcoming and professional environment
- Oversaw the preparation and organization of official documents, correspondence, and records, maintaining high standards of accuracy and confidentiality
- Acted as a key point of contact for government officials, handling regulatory visits, resolving administrative concerns, and ensuring full compliance with local requirements
- Proactively addressed and resolved operational challenges to streamline administrative processes and support overall office efficiency
Senior Sales Executive Officer
CATHAY PACIFIC
01.2014 - 01.2017
- Managed global flight operations, including bookings, cancellations, and passenger assistance, while closely coordinating with airport staff to monitor flight schedules and deliver a seamless travel experience
- Handled passenger re-accommodation by arranging alternative flights in line with airline policies and ensured passenger safety and support during operational disruptions, including emergencies and natural disasters
- Communicated booking updates and travel information via email to passengers, travel agents, and crew members, ensuring clear coordination and a high level of customer satisfaction
Reservation Executive
JET AIRWAYS
02.2013 - 12.2013
- Handled ticket bookings, cancellations, and refund processing, ensuring a smooth and hassle-free experience for customers
- Engaged with passengers from varied backgrounds, addressing concerns and resolving issues with patience, professionalism, and strong communication skills to deliver exceptional service and uphold high levels of customer satisfaction
Education
PGDM - Business Administration
Welingkar Institute of Management, Development And Research
06-2023
BA - Economics
Mumbai University
Shri Pancham Khemraj, Sawantwadi08-2011
Skills
- Executive and Administrative Support
- Calendar and travel coordination
- Meeting and Event Coordination
- Documentation and filing (physical and digital)
- Relationship Management
- MS Office Suite (Word, Excel, PowerPoint)
- Real estate liaising
- Onboarding and Workplace Setup
Hobbies and Interests
- Yoga and mindfulness
- Travel and Cultural Exploration
Affiliations
- Craft instructor during leisure hours
- Certified Energy Healing Practitioner
Timeline
Executive/ Administration Assistant to President
Neotown - Patel Advance JV
01.2024 - Current
PA to Chairman & Asst. Manager (Front Desk)
Pittie Group
01.2022 - 01.2024
Customer Relationship Manager cum Assistant to Director
Legend Siroya
01.2021 - 01.2022
Front Office Executive & Secretarial Duties
K Mordani Realty
01.2017 - 01.2020
Senior Sales Executive Officer
CATHAY PACIFIC
01.2014 - 01.2017
Reservation Executive
JET AIRWAYS
02.2013 - 12.2013
PGDM - Business Administration
Welingkar Institute of Management, Development And Research
BA - Economics
Mumbai University
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