Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic
Kavita Kumari

Kavita Kumari

New Delhi

Summary

Experiences Sales and Marketing manager with ten years of experience in client relationship, sales and service roles for consulting, E-commerce and Training organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Diligent in building and retaining accounts by providing support and attentive service.

Overview

10
10
years of professional experience

Work History

Sales and Marketing Manager

Imarc
Noida
12.2023 - Current
  • Generating new business leads and opportunities
  • Reaching out via phone/emails/social media to connect with prospective customers
  • Enhanced team collaboration through regular communication channels, fostering positive work environment where ideas could flourish.
  • Understand client requirements and provide multiple solutions from existing offering
  • Conducting secondary research in order to personalize prospective efforts
  • Competitor analysis and positioning against them
  • Tracking leads through entire sales cycle
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.

Senior Business Development Consultant

Tecnova India Pvt. Ltd
Gurgaon, India
5 2021 - 09.2023
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Executing a comprehensive marketing campaign, which includes targeted emails and sales calls to drive meetings so as to increase the sales pipeline and achieve new business quota
  • Extensive research activities on prospects and their business to understand the market and identify the possible business opportunities and map business offerings and services.
  • Using email, telephone calls to defined geography to qualify/shortlist potential clients
  • Engaging with potential client to ensure high level willingness. Take all first level calls and lead discussions on service offerings
  • Evolve strategic thinking to introduce new/innovative approach in acquisition of new clients.
  • Collaborate with Business Development and Execution teams to develop high quality proposals and/or presentations.
  • Support Execution team in project implementation for contract originated by self.
  • Creating pipeline of leads and follow up for conversion of leads to contract.

Senior Client Partner

Franklincovey India Training & Consulting
Gurgaon, India
07.2016 - 04.2020
  • Participating in different Event Campaign organized by company
  • Maintaining Performance Reports, Comparison Reports, Data Validation Reports
  • Co-ordination with Trainer for smooth process of Training program
  • Managing Logistical support for Training Programs
  • Pre and post services documentation – agreements so as to generate relationship for future reference and repeat business
  • Gather feedback from trainers and trainees after each Workshop session
  • Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
  • Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for company.
  • Train new hires on company policies and procedures and use best training methods for specific purpose or audience.
  • Seek and gather information from management, employees and other departments regarding effectiveness of completed training courses and constantly seek to improve.

Senior Customer Resolution Executive

Snapdeal
delhi, India
02.2014 - 06.2016
  • Resolving complaints related to Pre-delivery, Post-delivery and ensuring speedy resolution to the customer
  • Coordinating with internal team such as Supply Chain,Reverse logistic, Refunds, Finance, Marketing to bridge the gaps for a speedy response
  • Building and maintaining profitable relationships with Vendors.
  • Worked on various category and ensured quick resolutions to Customer complaints
  • Supported senior management in executive decision-making by drafting informative reports
  • Identified complications requiring further research and escalated to appropriate department or management
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Trained new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Described product and service details to customers to provide information on benefits and advantages

Client Relationship Executive

Info Edge Limited
Delhi, India
11.2011 - 06.2013
  • Proposing innovative matrimonial ads to enhance user interaction and deliver results on campaign
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
  • Scheduled and attended meetings with clients and prospective clients as requested
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Managed team of six sales executives by guiding on effective sales techniques, monitoring performance and offering helpful feedback
  • Worked closely with other departments to promote products and marketing campaigns.

Education

BBA - Business Administration And Management

Dr MPS Memorial College of Business Studies

MBA - Marketing

ICFAI University

Accomplishments

  • Awarded as Employee of the Quarter for Business Development
  • Received Spot Recognition twice for contribution towards Client Relation.

Timeline

Sales and Marketing Manager

Imarc
12.2023 - Current

Senior Client Partner

Franklincovey India Training & Consulting
07.2016 - 04.2020

Senior Customer Resolution Executive

Snapdeal
02.2014 - 06.2016

Client Relationship Executive

Info Edge Limited
11.2011 - 06.2013

Senior Business Development Consultant

Tecnova India Pvt. Ltd
5 2021 - 09.2023

BBA - Business Administration And Management

Dr MPS Memorial College of Business Studies

MBA - Marketing

ICFAI University

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Kavita Kumari