Kavita Kumari
Content Architecture Manager
Bengaluru,KA
Summary
Accomplished Learning and Development professional with over 8 years of experience in project and program management, specializing in the strategic design and implementation of agile learning experiences. Expertise in planning and consultation for learning enablement platforms (LMS and LXPs), as well as in developing and governing comprehensive learning content strategies. Proven track record in enhancing organizational learning capabilities and driving successful outcomes through innovative solutions and effective stakeholder collaboration. Adept at leveraging extensive knowledge of learning architecture to create impactful, scalable, and sustainable learning programs.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Content Architecture Manager
Criteo
09.2023 - Current
- Responsible and accountable for ensuring information and collateral are easily accessible by our internal and external customers so they have what they need to do their jobs.
- Strategic consultation on optimizing the learning enablement platforms.
- Oversee daily operations of our Learning Quest (LMS) , Highspot, Confluence, SharePoint and other knowledge and learning platforms, ensuring optimal performance and efficiency.
- In partnership with relevant stakeholders, build and maintain the workflow within the platforms to ensure relevant content is curated and organized for the right audience.
- Design and manage the internal customer-facing user interface to provide a streamlined single point of entry for customers to easily locate the information they need.
- Collaborate with the Programs team to build Enablement portfolios for various audiences and use cases, making sure the content is accurately tailored and easily digestible.
- Ensure new content is properly integrated into our content repository, keeping it updated and comprehensive.
- Maintain clear records of completed enablement programs for easy reference and tracking.
- Act as the responsible party for ensuring that information and collateral are readily available to our internal customers, empowering them to perform their roles efficiently.
- Execute organization plans, workflows, and enablement portfolios to aid all customers in understanding what they need to be successful in their roles.
- Troubleshoot and resolve any issues with the platforms and serve as the primary contact for user inquiries and support requests.
- Coordinate with platform vendors for technical support, upgrades, and maintenance.
Learning Management Systems Specialist
Novozymes
2 2022 - 09.2023
- Act as technical admin for Degreed, our learning experience platform to support digital learning needs for skill development across organization
- Act as technical admin for Grow, our learning management system for administrating eLearning and Instructor led sessions in the system
- Key contact person in all technical matters related to the learning systems
- Providing daily support to users of the platforms e.g., queries about system navigation, permissions, broken links, course registration, e-learning upload
- Being our face towards the vendors and proactively managing platform releases, updates, etc
- Track and handle existing vendor contracts and user licenses management for our account with LinkedIn Learning and other content providers
- Trouble shooting when technical errors occur and collaborating with vendors and internal IT to solve them
- Handling monthly processes regarding user data, permissions, content upload, etc
- Training super users in other business areas and employees in using the platform (webinars)
- Analyze learning data and create KPI data and suggest actions based on those
- Create customized reports on training completion and content evaluation for regional BU Leads
- Collaborate with People Development specialists in planning and scoping design, storyboards, learning objectives and performance outcomes of e-learnings and blended learning solutions
- Participate in projects to test and implement new relevant technologies that supports learning
- Responsible for researching the latest technologies, blended learning approaches, virtual classroom, video-based learning, rapid eLearning, training strategies, podcasting and recommend suitable acquisition
- Develop learning content yourself such as presentations, videos, e-learning but that depends on your skillset and development, most importantly you enjoy working with the technical aspects of Learning Management Systems.
Learning Execution Specialist
Novartis
08.2020 - 02.2022
- Provide support and specific advice in the implementation of various Learning processes (i.e., learning nomination process, staff orientation and integration process, learner surveys) for a predefined population in close cooperation with the respective program owner
- Track and handle existing vendor contracts in collaboration with central admin team
- Independently manage program logistic
- Act as LMS (UP4G) super-user, provide training and advice to users from and line, drive data integrity and manage reporting needs
- Provide relevant and accurate reports on training effectiveness, in conjunction with functional training team
- Deploy fully documented, standardized, measured, and analyzed learning operation processes for Pharma portfolio.
Learning Plaining & Administration Associate I
Novo Nordisk
09.2019 - 08.2020
- Perform training administration task in success factor platform as per defined KPIs, SOPs and internal guidelines/policies
- Perform back-end training administration task
- Organize and execute reports for training administration tasks
- Co-ordinate with training support stakeholders from respective business areas or regions
- Execution of daily task related to training administration with quality
- Handle learner's queries from different regions on daily basis
- Timely creation and management of eLearning's and schedules
- Organized and sending emails correspondence for enrolment, practical information, order catering and evaluation report to participants, course managers, speakers, etc
- Analysis training evaluation report and customize reports for BU leads.
Learning & Development Coordinator
Cargill Business Services
12.2017 - 09.2019
- Training Coordination: End to End training coordination support across different regions and business areas
- Coordinate with different BU SPOCs to receive the demand plan for every fiscal year
- Logistics arrangements (reserving meeting rooms, catering, printing, hotel booking, Visa processing, transports etc)
- SAP SuccessFactors: Scheduling sessions (SO's), registering participants, training pre-work communication
- Maintaining SAP JAM page for the training groups, RLF etc
- SPOC & trainer for SAP JAM for new hires
- LMS System Admin Support: Major projects like assigning e-learnings to global employees Uploading course content in (SCROM/simplicity/UPerform/iDocs), mass assignments, quiz creation and uploads, online exams, curriculum & Program Creation
- End User Support: L&D daily requests/cases on daily basis raised by employees across the region in Remedy Force platform
- Customized Report: Designed reports using Pivot, VLOOKUP and Dashboards for different business areas as per the requirements
- Global Assessment Administration (MBTI & CSF): SPOC for Clifton Strength Finders (CSF) and MBTI (Myer Briggs Type Indicator) assessments from L&D team
- Streamlined the end-to-end process by getting up the contract from the US vendors (CSF & MBTI), managed inventory for reports to deliver globally without effecting different regional inventories through single account.
Education
Master's in business administration (MBA) - Human Resource Management and Marketing
Integral Institute of Advanced Management
Visakhapatnam, AP 01.2014 - 04.2016
Bachelor of Science - MECS (Math's, Economics and Computer Science)
St. Joseph's College for Women
Visakhapatnam, AP 01.2011 - 04.2014
Skills
Strategic Planning
Operations Management
Agile learning experience Designer
Learning Enablement
Learning Content Strategist
Project Management
Program Management
LMS and LxPs Platform Management
Content Architecture and Governance
Learning Data Analytics
Instructional Designing
Content Repository
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Certification
Learning Experience Design
Timeline
Learning Experience Design
05-2024
Content Architecture Manager
Criteo
09.2023 - Current
Learning Execution Specialist
Novartis
08.2020 - 02.2022
Learning Plaining & Administration Associate I
Novo Nordisk
09.2019 - 08.2020
Learning & Development Coordinator
Cargill Business Services
12.2017 - 09.2019
Master's in business administration (MBA) - Human Resource Management and Marketing
Integral Institute of Advanced Management
01.2014 - 04.2016
Bachelor of Science - MECS (Math's, Economics and Computer Science)
St. Joseph's College for Women
01.2011 - 04.2014
Learning Management Systems Specialist
Novozymes
2 2022 - 09.2023