Kavita Kumari
New Delhi
Summary
Experiences Sales and Marketing, Client relationship manager with ten years of experience in relationship building, sales and service roles for consulting, E-commerce and Training organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Diligent in building and retaining accounts by providing support and attentive service.
Overview
13
13
years of professional experience
Work History
Sales and Marketing Manager
Imarc
Noida
12.2023 - Current
- Generating new business leads and opportunities.
- Reaching out via phone, emails, and social media to connect with prospective customers.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Understand client requirements and provide multiple solutions from the existing offering.
- Conducting secondary research in order to personalize prospective efforts.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Senior Business Development Consultant
Tecnova India Pvt. Ltd
Gurgaon, India
5 2021 - 09.2023
- Arranged potential client contacts, cultivated relationships, and followed through on all service needs.
- Executing a comprehensive marketing campaign, which includes targeted emails and sales calls to drive meetings, in order to increase the sales pipeline and achieve the new business quota.
- Extensive research activities on prospects and their business to understand the market and identify possible business opportunities, and map business offerings and services.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Senior Client Partner
Franklincovey India Training & Consulting
Gurgaon, India
07.2016 - 04.2020
- Participating in different event campaigns organized by the company.
- Pre- and post-service documentation – agreements, in order to establish relationships for future reference and repeat business.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Maintaining Performance Reports, Comparison Reports, and Data Validation Reports.
- Established strong relationships with clients through regular communication and follow-up activities.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Create training schedules for all company departments, track and create reports on outcomes of all training, and maintain training records for the company.
Senior Customer Resolution Executive
Snapdeal
delhi, India
02.2014 - 06.2016
- Resolving complaints related to pre-delivery, post-delivery, and ensuring speedy resolution to the customer.
- Coordinating with internal teams such as Supply Chain, Reverse Logistics, Refunds, Finance, and Marketing to bridge the gaps for a speedy response.
- Worked on various categories and ensured quick resolutions to customer complaints.
- Supported senior management in executive decision-making by drafting informative reports.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Informed customers of product, price, and policy changes to educate on issues and resolve concerns.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
Client Relationship Executive
Info Edge Limited
Delhi, India
11.2011 - 06.2013
- Proposing innovative matrimonial ads to enhance user interaction and deliver results on a campaign.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients, as requested.
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
- Monitored and amplified the sales pipeline to maintain the flow of potential leads and prospects.
- Managed a team of six sales executives by guiding them on effective sales techniques, monitoring their performance, and offering helpful feedback.
Education
BBA - Business Administration And Management
Dr MPS Memorial College of Business Studies
AgraMBA - Marketing
ICFAI University
DelhiSkills
- Client Relationship Management
- Rapport and relationship building
- Database Management
- Operations Management
- Process Improvement
- Sales Reporting
- Customer Engagement
- Business Development
- Interpersonal and client communications
- Relationship building and management
- Lead Generation
- Effective Communication
Accomplishments
- Awarded as Employee of the Quarter for Business Development
- Received Spot Recognition twice for contribution towards Client Relation.
Timeline
Sales and Marketing Manager
Imarc
12.2023 - Current
Senior Client Partner
Franklincovey India Training & Consulting
07.2016 - 04.2020
Senior Customer Resolution Executive
Snapdeal
02.2014 - 06.2016
Client Relationship Executive
Info Edge Limited
11.2011 - 06.2013
Senior Business Development Consultant
Tecnova India Pvt. Ltd
5 2021 - 09.2023
BBA - Business Administration And Management
Dr MPS Memorial College of Business Studies
MBA - Marketing
ICFAI University
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