Kavita Nandal
Team Lead
Gurugram
Summary
Motivating Process Lead with several years of experience. Trained in leadership to stay productive and positive in high demand environments. Adept at critical problem solving and supervising large teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
Work History
TEAM LEAD (10 Years & 11 Months)
Techblue Software Pvt Ltd. TBL offer both front office property management & back office accounting.
Gurugram
2013.05 - 2024.04
- Call handling to manage overflow and provide better customer service.
- Managing Contract Renewals and Terminations.
- Processing New Lets, Tenancy Deposit Registration , New Contract preparation.
- Handling queries either online or through emails or incoming calls.
- Prepared presentations summarizing proposed changes or recommendations to senior management team members.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Monitored performance of processes to ensure they are meeting the established standards and goals.
- Provided support in resolving escalated customer inquiries related to processes.
- Maintained up-to-date documentation on all aspects of assigned processes.
- Monitored process performance metrics and prepared reports for senior management.
- Trained new employees on various processes.
Executive
Serco
Gurugram 2012
2012.01 - 2013.04
- Worked with Serco in HP Process. (Domestic BPO).
- Job included handling of incoming calls.
Education
B.A Hons. English - Literature
Spring Meadows Public School
New Delhi2008-08
Skills
- Collaboration
- Process Documentation
- Process Optimization
- Team Collaboration
- Task Prioritization
- Team Supervision
- Process Improvement
- Decision-Making
- Goal Setting
- Reliability
- Adaptability
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- I was recognized for my achievements and received Performance awards during my work tenure.
Techblue software pvt ltd - Kayio Department.
Hobbies
- Travelling to Mountains: Recently visited Spiti Valley.
- Music.
Address
- E 84 Dharam Colony, Palam Vihar Extension, Gurugram 122017
Strengths
- Strong Communicator.
- Highly Motivated.
- Love working with new challenges.
- Flexibility and willingness to take on new challenges.
Timeline
TEAM LEAD (10 Years & 11 Months)
Techblue Software Pvt Ltd. TBL offer both front office property management & back office accounting.
2013.05 - 2024.04
Executive
Serco
2012.01 - 2013.04
B.A Hons. English - Literature
Spring Meadows Public School
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