Kavita Nimbalkar
Mumbai
Summary
Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive
Stockholding corporation of India Ltd
Navi Mumbai
06.2016 - Current
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Ensured compliance with regulatory guidelines pertaining to back office operations.
- Provided technical assistance in troubleshooting software issues experienced by customers.
- Maintained filing systems to organize operations and administration records.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Reduced financial discrepancies by accurately analyzing and managing corporate data.
- Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.
- Monitored daily operations of the back office to ensure that all activities are running smoothly.
- Processed incoming and outgoing payments accurately according to established procedures.
- Prepared monthly bank reconciliations for review by management personnel.
Customer Service Representative
Wipro BPO
Mumbai
05.2015 - 05.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Commerce - Accounting And Finance
Jhunjhunwala College
Ghatkopar ,Mumbai05-2013
Skills
- Customer Relations
- Leadership/communication skills
- Business operations organization
- Motivation
- Change Implementation
- Product Development
Certification
- NISM Series V-B-Mutual fund Foundation Certificate
- NISM Series VI- Depository Operations Certificate
- NISM Series VII-Security & Operation Risk Management Certificate
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Executive
Stockholding corporation of India Ltd
06.2016 - Current
Customer Service Representative
Wipro BPO
05.2015 - 05.2016
Bachelor of Commerce - Accounting And Finance
Jhunjhunwala College
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