Kavita Rawat
Pune
Summary
Driven and detail-oriented Technical Support Engineer with 1.5 years of hands-on experience in troubleshooting, system analysis, and customer support. Seeking to leverage my expertise in providing top-notch technical solutions and exceptional customer service to contribute to the efficiency and success of a dynamic tech company. Committed to continuous learning and professional development to stay abreast of industry advancements and best practices.
Overview
1
1
year of professional experience
19
19
years of post-secondary education
Work History
Technical Support Engineer
Mphasis Pvt Ltd.
Pune, Maharashtra
03.2023 - Current
- Diagnosed and resolved hardware and software issues for end-users
- Provided remote support to clients using tools like LogmeIn Support
- Managed and maintained customer support ticketing system, ensuring timely resolution of issues
- Assisted in the deployment and maintenance of software applications and updates
- Conducted regular system maintenance and performance tuning to optimize operational efficiency
- Collaborated with various onsite and engineering teams to address and resolve critical technical problems
- Delivered technical training and guidance to new team members
- Documented technical procedures and solutions for knowledge base resources
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure with target timelines
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Earned recognition from management for consistently delivering exceptional service quality
- Maintained response time to support business continuity
- Responded to users inquiries and provided technical assistance over phone, chat, email.
Education
MBA - Project Management
Dr. D. Y. Patil College
Pune 07.2023 - Current
Bachelor of Science - Biotechnology
Savitribai Phule Pune University
07.2016 - 04.2020
No Degree -
SNBP College
07.2014 - 04.2016
No Degree -
Priyadarshani English Medium School
07.2001 - 04.2014
Skills
- Problem-solving
- Customer service
- Online chat support
- Technical troubleshooting
- Remote Support
- ITIL Processes
- Ticket management
- Technical Documentation
- Software Updates
- Application support
- Call Documentation
Hobbies and Interests
- Dance
- Listening music
Accomplishments
- Employee of the Quarter (April 2023 - June 2023)
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
MBA - Project Management
Dr. D. Y. Patil College
07.2023 - Current
Technical Support Engineer
Mphasis Pvt Ltd.
03.2023 - Current
Bachelor of Science - Biotechnology
Savitribai Phule Pune University
07.2016 - 04.2020
No Degree -
SNBP College
07.2014 - 04.2016
No Degree -
Priyadarshani English Medium School
07.2001 - 04.2014
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