Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Roles And Responsibilities
Personal Information
Timeline
Generic

Kavita Rawat

Jalandhar

Summary

> A strong well dedicated and devoted towards the work to meet the goal set by the Organization to give myself to attain a challenging position in an organization.

> Ability to work in fast paced environment with multiple task .> Process good communication skill and management skills. > Strongly believe in logical thinking and have analytical bent of mind

Overview

8
8
years of professional experience

Work History

Shift In Charge

Zepto
Jalandhar
11.2024 - 02.2025
  • Oversaw shift operations at Zepto, ensuring seamless workflow and productivity.
  • Directed shift activities at Zepto, optimizing efficiency and team performance.
  • Led shift management at Zepto, maintaining high standards of operational excellence.

Customer Service Associate/Cashier

City life Retail Pvt. Ltd.
04.2019 - 05.2020

Customer service Associate /Cashier

Vishal Mega Mart Pvt. Ltd.
02.2017 - 03.2019
  • Greet customers, respond to queries, and provide information about products and services.
  • Handle customer complaints and concerns, resolving issues promptly and professionally.
  • Process sales transactions, handle returns, exchanges, and refunds.
  • Maintain store appearance, restock shelves, and ensure merchandise is properly displayed.
  • Work with customers to understand their needs and provide personalized recommendations.
  • Collaborate with team members to achieve sales targets and customer satisfaction goals.
  • Stay up-to-date on products, services, and promotions to provide accurate information to customers.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to work in a fast-paced environment, multitask, and prioritize tasks.
  • Basic math skills, accuracy with handling cash and operating point-of-sale systems.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong attention to detail, ensuring accuracy with transactions and customer information.
  • Ability to maintain a positive attitude and provide excellent customer service in a dynamic environment.

Education

Graduation - Delhi University

ARSD Collage
Delhi
05-2016

12th -

CBSE Board
Delhi
05-2013

10th -

CBSE Board
Delhi
05-2011

Skills

  • Excellent communication
  • Interpersonal skills
  • Customer service skills
  • Problem-solving
  • Conflict resolution
  • Negotiation skills
  • Ability to work in a fast-paced environment
  • Multitasking
  • Prioritization
  • Basic math skills
  • Accuracy with handling cash
  • Operating point-of-sale systems
  • Ability to work flexible hours
  • Strong attention to detail
  • Ensuring accuracy with transactions
  • Maintaining a positive attitude

Languages

  • English
  • Hindi

Hobbies and Interests

  • Singing
  • Reading Book

Disclaimer

I hereby declare that the information given as true and accurate to the best of my knowledge.

Roles And Responsibilities

  • Greet customers, respond to queries, and provide information about products and services.
  • Handle customer complaints and concerns, resolving issues promptly and professionally.
  • Process sales transactions, handle returns, exchanges, and refunds.
  • Maintain store appearance, restock shelves, and ensure merchandise is properly displayed.
  • Work with customers to understand their needs and provide personalized recommendations.
  • Collaborate with team members to achieve sales targets and customer satisfaction goals.
  • Stay up-to-date on products, services, and promotions to provide accurate information to customers.

Personal Information

  • Father's Name: Sh. Vikram Singh Rawat
  • Date of Birth: 04/09/94
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Shift In Charge

Zepto
11.2024 - 02.2025

Customer Service Associate/Cashier

City life Retail Pvt. Ltd.
04.2019 - 05.2020

Customer service Associate /Cashier

Vishal Mega Mart Pvt. Ltd.
02.2017 - 03.2019

Graduation - Delhi University

ARSD Collage

12th -

CBSE Board

10th -

CBSE Board
Kavita Rawat