Kavita Tandon

• Sourced direct customer walk-ins, enhancing sales opportunities and revenue growth.
• Closed sales with direct, referral, and loyalty customers to drive overall revenue.
• Participated in product launches across NCR region, boosting direct sales initiatives.
• Promoted projects at expos and events to increase brand visibility.
• Established partnerships with banks for efficient post-sales loan disbursement.
• Managed over 60 call center representatives to ensure operational efficiency.
• Resolved post-sales inquiries promptly to maintain high levels of customer satisfaction.
• Achieved excellent customer service feedback through strong product knowledge and responsiveness.

Generated leads from multiple platforms, conducting analysis by status: disqualified, allocated, and client visits.

• Executed inbound marketing initiatives to enhance visibility and engagement.
• Managed high-net-worth client relationships through direct interactions at expos and events.
• Oversaw team operations, ensuring effective execution of marketing campaigns and response management.
• Collected and managed data daily for strategic planning, goal setting, and business plan evolution.

Developed and maintained strategic client relationships to foster loyalty and trust.

• Delivered exceptional service to customers, strengthening future relationship opportunities.

• Coordinated directly with buyers to resolve development queries and sampling processes.
• Arranged costing information under senior supervision, ensuring accuracy and compliance.
• Conducted regular follow-ups with buyers to secure approvals on submissions.
• Executed marketing strategies for new fabrics to boost product visibility.
• Managed timelines and activities within T&A framework to maintain project progression.

Brand Handle.

Ann Taylor (Outlet)