Kavita H Baragi
Bengaluru
Summary
Accomplished Senior Support Consultant with a proven track record at Quorum Software, enhancing customer satisfaction and streamlining support processes. Expert in Incident Management and adept at Training and Mentoring, I have led teams to complete projects efficiently, significantly reducing onboarding times and improving client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Support Consultant
Quorum Software
07.2022 - Current
- Streamlined support processes for increased efficiency and improved client outcomes.
- Developed comprehensive training materials to upskill new hires, reducing their onboarding time significantly.
- Led a team of junior consultants to successfully complete challenging projects on time and within budget.
- Reviewed incident reports thoroughly before escalating to higher-level support teams when necessary, ensuring efficient handling of critical cases.
- Enhanced customer satisfaction by addressing and resolving complex technical issues.
Senior Process Associate
Tata Consultancy Services
11.2019 - 07.2022
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts.
Senior Software Engineer
Capgemini Technology Services India Pvt Ltd
03.2016 - 10.2019
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Collaborated with cross-functional teams to design innovative software solutions.
Education
KLE College of Engineering
Chikodi, IndiaSkills
- Training and mentoring
- Incident Management
- ITIL Knowledge
- Stakeholder Management
- Problem-Solving
- Customer Relationship Management
Certification
- Certified ITIL 4 Foundation, PeopleCert - 2024-2027
- Power BI Basic Certified, Skill Nation
Timeline
Senior Support Consultant
Quorum Software
07.2022 - Current
Senior Process Associate
Tata Consultancy Services
11.2019 - 07.2022
Senior Software Engineer
Capgemini Technology Services India Pvt Ltd
03.2016 - 10.2019
KLE College of Engineering
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