Kavita Subhas Chavan

• Enhanced customer loyalty and retention through personalised communication and targeted offers.
• Coached, developed and motivated team to achieve revenue goals.
• Oversaw the integration of new CRM software, improving efficiency and scalability of customer management processes.
• Established KPIs for CRM initiatives, monitoring and adjusting strategies to meet business objectives.
• Drafted emails containing promotional offers or other relevant information directed at specific segments of customers identified via the CRM database.
• Decided on final CRM structure and architecture to capture crucial sales funnel information.
• Assisted in developing process improvements to optimise efficiency of all CRM operations.
• Led the segmentation of customer base for more effective targeting and personalization of campaigns.
• Managed comprehensive CRM database ensuring accurate customer information and effective segmentation for targeted marketing campaigns.
• Directed and coordinated products, services and sales activities.
• Coordinated Daily Field Reports (DFRs) and distributed to clients.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Designed user-friendly forms and questionnaires used by customers when signing up for loyalty programs or providing feedback about their experiences with a particular product and service offering.
• Developed strategies for increasing customer satisfaction through better communication practices.
• Segmented customer database for targeted marketing activities.
• Answered customer queries and handled complaints.
• Monitored and reported on CRM campaign performance, providing actionable insights for continuous improvement.
• Conducted regular training sessions for staff on CRM best practices and new features.
• Monitored customer feedback on social media channels to identify areas of improvement in terms of products or services offered.
• Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
• Implemented A/B testing on various CRM campaigns to optimise performance and increase conversion rates.
• Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
• Developed and maintained comprehensive SOPs for CRM operations, ensuring consistency and compliance.
• Provided regular updates to senior management on CRM strategy effectiveness and customer insights.

• Presently Handling Operations for Bangalore, Mumbai, Pune, Delhi, Noida Branch.
• Responsible for total 76 plus sites Majorly and Many more.
• Guiding multiple departments like accounts, Compliance, Store for smooth Administration getting required approvals from higher authorities.
• Responsible for entire Branch Security and operations of 1500 Manpower which includes
• 5 Area Officers, 2 training Officers, 1 Key Account Manager, 12 Assignment managers , 55 Security In charges, 50 Supervisors , 8 Personal bouncers and rest all security guards.
• P&L, Topline, Bottom Line, Ensuring 100% Manpower at all the sites, Attendance management, Billing and Invoice acknowledgement and 100% compliance as per the client requirement.
• Managing Security Scope of work and ensure proper training to add value to client business and better security services to reach customer satisfaction.
• Fortunate to Mention I was part of Transformation of Attendance App, Log IN/OUT App.

• · Security ops & Loss Prevention, Asset Protection, Detection &Investigation of any issue found or reported in the sites. Submission of reports with all findings & suggestions to implement & avoid reoccurrence. Conducting RCA, CAPA to all incidents and Maintaining the risk registers site wise.
• Vendor Management with monthly KPI reviews, SLA,s, Completing all new projects like security equipment’s, Protecting all our assets and stock checking, Conducting surprise checks in all departments etc.
• Presenting all data in front of Leadership team ensuring all transitions are smooth well.
• Presently managing 05 techparks located Bengaluru, Hyderabad & Chennai with team size of 8 Managers.
• Warehouse &Supply Chain Logistics Security Risk & Management, Loss Prevention, Fraud Prevention, Asset Protection & Crisis Management with Predictive Intelligence & Due Diligence.
• Frequent Wall-To-Wall internal audit of Live Inventory &Assets in Warehouse to mitigate & control Loss or Theft.
• Audit & verification of Damage/Dump/Liquidation marked items matching physically available & as per the system.
• Raising alarm for any red flag/discrepancy found or any kind of process breach to concerned stakeholders, Fraud Trend Analysis – Monitoring & Action Plan.
• Creation of SOPs, close eye on suspects and miscreants (inside &outside), Scrap/Liquidation Disposal, Liaoning with Law Enforcements, Emergency Response to any situation resulting Business Disruption.

Maintained the template of contingency planning for Business Impact Assessments & Business Continuity Plans resulting in improved readiness & resilience.

Collaborated with cross-functional teams to ensure effective communication & coordination during crisis situations resulting in reduced downtime & improved recovery time to facilitate solutions & arrive at terminal objective of Business Continuity.

• Amazon Account through G4S Facilities.
• Major accounts transitions, Amazon – South(800 People) North (200 people), West (200 Plus). East (100 plus)
• Sales Forecasting and planning the strategy and coordinating with service delivery team.
• Managed communications between all stakeholders including staff members, sponsors, partners, vendors, and other external organizations.
• Handling RFPs, and Renewal of contracts, vetting the contracts
• Facilitated collaboration among teams to ensure alignment of priorities across departments.
• Developed action plans based on findings from research studies conducted by the organization.
• Ensured accuracy of financial records associated with projects by verifying invoices against budget allocations prior to submission for payment processing.
• · Pricing and Negotiations and co-ordination with bid team and service delivery etc.
• Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
• Planned and managed operations to achieve objectives within budgets.
• Maintained records of customer needs and preferences.
• Negotiated contract terms with clients and established important deadlines.
• Increased product sales through targeted marketing campaigns.