Kavitha Babu
Bengaluru
Summary
Global leader with over 18 years of experience in managing diverse portfolios, including Order to Cash processes, Financial Analysis, and Sales Operations. Demonstrated success in developing long-term strategies that enhance business performance and drive revenue growth. Recognized for exceptional leadership skills that align organizational missions with efficiency improvements. Aiming to leverage a results-driven approach in a challenging role within a respected organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager 2 Accounts Receivable
Dell Technologies
10.2022 - 11.2024
- Directed Cash applications teams of over 30 members, improving the frictionless rate of payment application by 10% through process optimization.
- Collaborated with Collections, reducing aged receivables over 90 days by 36% within 2 quarters
- Ensured complete and accurate cash accounting with monthly bank reconciliation sign-off, resolving disputes within 5 days
- Contributed to the global launch of the One AR Program, enhancing productivity, accuracy, and reducing Finance Service requests by 60%
- Coached, mentored and trained team members in order to improve their job performance
Manager 2 Business Operations
Dell Technologies
10.2019 - 10.2022
- Led a global Order Management team, supporting sales for high-end storage and data protection products worth $2 billion annually, ensuring smooth quarter close and revenue recognition
- Reduced EMEA booking rejection rate, increasing same-day order conversions by 23%
- Partnered with the Credit team to streamline SFDC case resolution processes, and accelerated closure turnarounds from 5 days down to 2
- Contributed to EMC and Dell integration programs, streamlining 7 process steps to enhance global Quote to Order processes
Manager 1 Business Operations
Dell Technologies
09.2015 - 09.2019
- Led the Entitlements team supporting Sales by resolving quoting issues and consistently achieving a CSAT rate of 99% or higher
- Led migration of two critical APJ booking processes to the India Shared Services Centre, optimizing performance by 30%
- Provided timely feedback on audit samples, ensuring zero callouts from internal and external audit teams
Supervisor Business Operations
Dell Technologies
04.2012 - 09.2015
- Facilitated month-end and quarter-end support for the global bookings teams, achieving a 100% forecasted sales target
- Led the internal training team, providing refresher training, conducting quizzes, and updating SOPs on a quarterly basis
Senior Contract Administrator
Dell Technologies
12.2009 - 03.2012
Senior Process Executive - Operations
Infosys
01.2006 - 12.2009
Education
B.Com - Finance, Accounting
Bangalore University
Skills
- Financial Planning and Analysis
- Strategic Business Planning
- Business Operations
- Sales Operations
- Order to Cash
- Process Transition
- Stakeholder Management
- Talent Management
Certification
ITIL Intermediate Certifications IT Service Operations
Accomplishments
- Game Changer Award : Improved invoice closure rate by 80% year over year by resolving key issues with internal teams on the Debit ledger
- Professional Development Program Graduate : Launched the Future Ready Org program, mentoring the pilot team which generated six business-approved projects
- RISE Program Graduate : Completed a leadership readiness program focused on empowering women
- Innovation Excellence award : Executed the EVAL/PVAL Automation project in collaboration with Business IT, enhancing the system by eliminating non-value steps in the process, resulting in efficiency gains and savings of two headcounts
Languages
- English
- Kannada
- Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager 2 Accounts Receivable
Dell Technologies
10.2022 - 11.2024
Manager 2 Business Operations
Dell Technologies
10.2019 - 10.2022
Manager 1 Business Operations
Dell Technologies
09.2015 - 09.2019
Supervisor Business Operations
Dell Technologies
04.2012 - 09.2015
Senior Contract Administrator
Dell Technologies
12.2009 - 03.2012
Senior Process Executive - Operations
Infosys
01.2006 - 12.2009
B.Com - Finance, Accounting
Bangalore University
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