Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kavitha Dhulipala

Visakhaptnam

Summary

xperienced Planning Manager adept at leading strategic planning initiatives and coordinating projects to drive organizational success. Proficient in developing comprehensive plans, analyzing data, and implementing effective strategies to achieve goals. Skilled in overseeing project teams, allocating resources, and ensuring timely delivery of objectives.

Overview

14
14
years of professional experience

Work History

Manager Operation

HSBC HDPI
HYDERABAD
03.2020 - 06.2023
  • Monitored performance metrics to evaluate the effectiveness of operations processes.
  • Designed workflow models using various software programs such as Excel and Access.
  • Conducted regular analysis of operations data to identify areas for improvement and cost savings.
  • Provided oversight of daily production activities while tracking progress against established goals.
  • Lead cross-functional teams in developing solutions to complex operational issues.
  • Prepared reports summarizing findings from research projects conducted within the department.
  • Identified potential risks associated with operations processes and developed mitigation strategies accordingly.
  • Developed and maintained operational plans to ensure the efficient operation of all departments.
  • Assisted with budgeting activities including tracking expenses, preparing forecasts, and monitoring variances.
  • Managed inventory levels by forecasting demand, analyzing trends, and making adjustments as needed.
  • Created and implemented process improvements to increase efficiency, reduce costs, and improve customer service.
  • Implemented quality assurance standards across all operational processes.
  • Maintained accurate records of all transactions related to operations planning and analysis tasks.
  • Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
  • Led complex business transformation projects, overseeing tasks from planning stages to completion.
  • Mitigated business risks by working closely with staff members and assessing performance.

Operations Risk Manager - STA

HSBC HDPI
HYDERABAD
01.2018 - 12.2022
  • Developed training programs for staff on risk management processes and best practices.
  • Facilitated communication between different teams within the organization regarding risk assessment activities.
  • Analyzed data from various sources such as market trends, customer feedback. to identify emerging risks.
  • Developed strategies to mitigate risk and reduce potential losses.
  • Prepared detailed reports outlining current risk levels as well as recommended actions for senior management.
  • Identified key performance indicators related to risk management objectives.
  • Documented findings from audits and investigations into the organization's risk profile accurately and comprehensively.
  • Assessed operational activities for potential risks on an ongoing basis.
  • Monitored changes in laws and regulations that could impact the organization's operations.
  • Performed periodic reviews of existing systems, processes, and procedures in order to minimize potential risks.
  • Collaborated with stakeholders across departments to identify areas of risk exposure.
  • Provided guidance and advice on how to handle high-risk situations appropriately.
  • Conducted regular reviews of internal controls to ensure compliance with relevant regulations.
  • Created and implemented policies and procedures to manage identified risks effectively.
  • Investigated any incidents related to possible breaches of security or other risks.
  • Collaborated with external auditors and consultants on risk management audits and assessments.
  • Provided expert guidance on emerging risks and trends, positioning the organization to proactively address challenges.
  • Oversaw the creation and maintenance of a risk register to track and monitor risks across the organization.

Assistant Manager Operations

HSBC HDPI
HYDERABAD
01.2015 - 03.2020
  • Coordinated the daily operations of the organization, including staffing, scheduling, budgeting, and inventory control.
  • Conducted performance reviews for staff members on a regular basis.
  • Implemented new policies and procedures to enhance operational efficiencies.
  • Coordinated activities between departments to ensure efficient use of resources.
  • Assisted in the development of training materials for new employees.
  • Monitored production processes and quality standards to ensure compliance with company policy.
  • Provided guidance and training to team members in order to improve their skillset.

Team Co-ordinator

HSBC HDPI
HYDERABAD
07.2009 - 12.2014
  • Assisted in resolving conflicts between staff members through effective communication strategies.
  • Prepared detailed reports summarizing completed projects, including analysis of successes and challenges faced by the group.
  • Managed budgeting activities related to assigned projects, such as tracking expenses incurred by the group throughout its duration.
  • Gathered feedback from clients regarding their experience working with the team and shared it with leadership.
  • Responded promptly to inquiries from internal customers regarding services offered by the department or specific teams within it.
  • Ensured that all safety protocols were followed while conducting any physical tasks as part of a project or activity.
  • Provided administrative support for the team, such as creating presentations, taking notes during meetings, preparing agendas and maintaining records of key decisions.
  • Compiled monthly status updates on ongoing projects to keep stakeholders informed about progress made by the teams involved.
  • Monitored progress against goals set by the team leader and provided feedback accordingly.
  • Facilitated training sessions for new employees joining the team or existing employees needing refresher courses.

Education

Bachelor of Arts - Customer Service Management

Andhra University
Visakhapatnam
06-2009

Skills

  • Department Oversight
  • Project Management
  • Department management
  • Quality Assurance
  • KPI Tracking
  • Customer Service Management
  • Performance Improvement
  • Data Management

Accomplishments

  • Covid Hero award @ HSBC
  • Employee of the year award

Timeline

Manager Operation

HSBC HDPI
03.2020 - 06.2023

Operations Risk Manager - STA

HSBC HDPI
01.2018 - 12.2022

Assistant Manager Operations

HSBC HDPI
01.2015 - 03.2020

Team Co-ordinator

HSBC HDPI
07.2009 - 12.2014

Bachelor of Arts - Customer Service Management

Andhra University

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Kavitha Dhulipala