Experienced Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge. Meticulous Team Lead with 9+ years of passionate and disciplined quality control experience in several industries. Technically savvy professional with deep knowledge of international quality standards and new and traditional measuring tools. Committed to team building collaborative leadership instead of adversarial environments. Proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.