Overview
Work History
Education
Skills
Websites
Additional Information
Work Availability
Summary
Quote
Timeline
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Kavitha Mangalampalli

Hyderabad,TG

Overview

29
29
years of professional experience
54
54
years of post-secondary education
4
4
Languages

Work History

ADMIN SPECIALIST

RANDSTAD OFFSHORE SERVICES
01.2020 - Current
  • To support Operations team for Invoicing and GST 2A recon.
  • Support Courier process while coordinating with various BU.
  • Procure to Pay process handled for ROS.
  • Support for COVID affected employees and their immediate family Achievement: Optimized Courier and created SOP and templates for P2P (Procure to Pay).
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Scheduled meetings booked meeting rooms and prepared meeting agendas
  • Handled client correspondence and tracked records to foster office efficiency
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
  • Handled incoming and outgoing mail
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Maximized quality assurance standards and controlled downtime to meet revenue targets

PAYROLL SPECIALIST

HSBC
10.2018 - 01.2020
  • To support calls with regards to W2 and 1099 form calls.
  • Helped Cosmetic companies with work time keeping and correction if needed.
  • Improving productivity and customer experience.
  • Helped in creating SOP for pilot process.
  • Trained and mentored new members into the team.
  • Shadow slow learners.

Customer Service Executive

Banking
03.2016 - 03.2018
  • Engaging with customers through their channel of choice.
  • Enabling process simplification, accelerating channel migration.
  • Improving productivity and customer experience.
  • Identifying Fraud and reporting it immediately.
  • Identifying and alerting any Anti-Money Laundering cases.
  • Security Reset for Phone Banking and Personal Internet Banking for PSK and DSK.
  • Monitoring updates to ensure speedy and active resolution.
  • Keeping company credit exposures within set risk bearing Limits.
  • Completion of modules in time.
  • Making decisions on customer account within procedural framework.
  • Attend periodical refresher and training to keep abreast of changes.
  • Introducing Digitization to customers through voice-id’s.
  • Up selling bank products as per Individual needs and eligibility.
  • Registering dissatisfaction and taking a judgment to compensate or escalate the issue Achievements: Zero Errors or DOLA’s to the bank in the 24 month tenure Consistently contributed OT hours every month averaging 25 hrs min Maximum FRAUDS and UAR identified in Jan 2018 Been a part of CSR activities- PARIGI TRIP in 2016.

Senior Digital Support

Amazon Development Center
Hyderabad
10.2013 - 03.2016
  • Hired as a Senior Digital Support for Kindle Technical Support process from October 2013.
  • Roles and responsibilities:.
  • Working for IN/AU Kindle Team for Tier 1,Tier 2 and Escalations.
  • Worked for Kindle Australia, Kindle India, and Kindle North America as Kindle technical support for Tier 1 and Tier 2.
  • Handled escalations and feedback of customers.
  • Been a part of gamma testing and process improvements like idea sharing, blurb modification.
  • Been a part of project “Berrio” for launch of Amazon.in wholesale business.
  • Supported India Retail during its festive peaks and was part of CS Commandos.
  • Achievements: Customer Obsession award for Oct 2014 Customer Delight Ambassador for IN/AU April 2015 Customer Delight Ambassador for D2CS September 2015 Perfect Attendance2014.

Spoken English Teacher

Kendriya Vidyalaya
Bangalore , Karnataka
04.2011 - 10.2021
  • Developed activities and integrated technology to diversify instruction.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Administered and graded tests and assignments to evaluate student progress.
  • Created new lesson plans based on course objectives.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.

Spoken English Teacher

Kendriya Vidyalaya
Secunderabad, TELANGANA
01.2010 - 12.2010
  • Developed activities and integrated technology to diversify instruction.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Administered and graded tests and assignments to evaluate student progress.
  • Created new lesson plans based on course objectives.

Product Trainer

Apollo Health
12.2006 - 07.2007
  • To train billing teams in US hospitals and it's physicians a six step process to expedite medical claims.
  • Achievements: Promoted as Co-coordinator for trainers Trained for Cigna claims.

MphasiS- an HP company
Bangalore
01.2002 - 05.2006
  • Process 4 Handled a team of 15 for ATM and Loans in the inbound Domestic Sector Voice Process for a Banking Process from Feb 2006.
  • Trained to handle Loans and ATM customer support functions of an inbound process for a domestic banking sector State Bank of India at Bangalore.
  • Command center activities that included blocking of cards as the prime activity and report for the same.
  • Conducted briefings and team meetings for team status updates, new product information, policy and procedures change.
  • Process 3 Trained to monitor, edit and proofread UK based Regional and National Newspapers in a Non-Voice Process based at Mangalore.
  • Introduced and trained on Apple Mac Operating system 9 for page making.
  • Two pages of each agent were proofed and the feedback shared in 24 hrs to negate and minimize errors.
  • Initiated R&R in the process with identifying the Weekly best performer as per service levels specified by the client.
  • Weekly review with Quality cell based at UK for clarification on any specific style or product changes /improvement.
  • Process 2 Certified as Technical support in a U.S.
  • Based ISP in Dial-up for an inbound customer support: Earth link.
  • Achieved J.D.Powers certification: Best Customer Support Site .Ensured key service center performance indicators are met and assisted.
  • Handled Command Center for a brief period of 4 months which included sending FTP Reports, answering bridge calls and sending the AVAYA reports to Senior Manager daily.
  • Coordinated with transport actively to have the seat occupancy report optimized in the beginning of the day.
  • Reduced absenteeism to 2% from 12% in the span of four months.
  • Rostering of the Process every week Process 1 On Job Training completed and certified for 41 days in Dallas Texas for outbound late stage collections process in Emerging Card sector at Citigroup office in Dallas,U.S.A.
  • Achieved the targets set for delinquent accounts in the given time frame on a daily and weekly basis.
  • Conversion training for late stage collections successfully completed with English as well as Spanish script.
  • Process migration done.
  • Training of batches for Bangalore and Pune Sites completed in the span of 15 days.
  • Selection of candidates for the pilot phase and the subsequent two ramp ups handled as per client request.
  • Fish training imparted for good customer interaction and a vibrant team.
  • Best performer and team rewarded in R&R sessions.
  • Assisted Team Lead with team Roster.
  • SPOC for Transport and Food issues for the process.
  • Achievements: Best Collector in Oct 2002 CSAT WOW certification from CITIGROUP.
  • Maximum Collection in year 2003 Back Stage collection Been a part of Kendriya Vidyalaya as Adhoc teacher for 3 year.

Guest Relations Executive

Ramanashree Hotels
Bangalore , Karnataka
05.2001 - 12.2001
  • Been a part of Hospitality Industry for 3 years.
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Checked documentation and corrected issues in prompt fashion.

Guest Relations Executive

Green Park Hotel
Hyderabad , TELANGANA
10.1999 - 03.2001
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Orchestrated temporary storage and delivery of luggage items for guests upon request.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Guest Relations Associate

Ramoji Film City
Hyderabad , Telnagana
12.1998 - 12.1999
  • Typed up professional business correspondence, reports and other documents.
  • Coordinated schedules and set appointments for guests and staff.
  • Engaged guests through upbeat conversation and personalized service.
  • Distributed promotional items and coordinated special guest engagement events.
  • Anticipated and attentively handled guest needs or concerns.
  • Compiled feedback to help management improve guest relations policies and prevent common conflicts.
  • Sold tickets for different activities, dinners and special events.
  • Advised guests about on-property and off-site amenities best suiting needs.
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Computer Science Instructor

Maxitech Technologies
Viskhapatnam, Andhra Pradesh
09.1993 - 09.1994
  • Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
  • Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
  • Implemented instructional accommodations as required to maintain compliance with ADA requirements.
  • Created clear, engaging lessons to draw interest and develop students' to program in Logical Geometry (LOGO)

Music Teacher

Kendriya Vidyalaya
Jalandhar, Punjab
07.1992 - 11.1993
  • Best singer in Hyderabad .Been an AIR artiste , and YUVA Kalaakaar for 2 years .
  • Advanced school's creative and academic reputation in accordance with established values and vision through promotion.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.

Education

Strategic People Management -

IIM Calcutta

CID (Certified Instructional Designer), CODIP (Certified Organizational Development Intervention Professional), CCBM (Certified Compensation And Benefits Management), CPCD (Certified Performance And Competency Development), MEHR in -

Carleton University
02.2021 - 01.2021

B.Ed. (Bachelor of Education) - English and Social Sciences

Osmania University

EPGDBM - Human Resources

SIBM

Bachelor of Arts - English Literature, Music Vocal and Psychology

GNDU
HMV College
08.1989 - 07.1992

Skills

Profitability improvement

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Websites

Additional Information

  • Achievements: , Crowned as MISS HOSPITALITY on Year 2000 by ASCII for Business Class Hotels in Twin Cities of Hyderabad & Secunderabad Other Credits: NCC ‘C’ Certificate Holder Air Wing- Parasailing & Aero modeling. National Trekking done from Patli Kul till Rohtang Pass in 1992 as an Under Officer with 40 cadets from No.1 Air Squadron Jalandhar. Attended International Jamboree in Scouts & Guide in the year 1987 First Aider for Lifetime from Red Cross Society

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth. Astute leader and visionary skilled at assisting business executives in fundraising ventures. Proficient in managing and building lasting relationships with vendors. Dedicated to improving efficiency, maximizing performance, and increasing client bases. Reliable operations specialist with extensive experience establishing policies promoting the company culture and vision. Dedicated Human Resource professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

CID (Certified Instructional Designer), CODIP (Certified Organizational Development Intervention Professional), CCBM (Certified Compensation And Benefits Management), CPCD (Certified Performance And Competency Development), MEHR in -

Carleton University
02.2021 - 01.2021

ADMIN SPECIALIST

RANDSTAD OFFSHORE SERVICES
01.2020 - Current

PAYROLL SPECIALIST

HSBC
10.2018 - 01.2020

Customer Service Executive

Banking
03.2016 - 03.2018

Senior Digital Support

Amazon Development Center
10.2013 - 03.2016

Spoken English Teacher

Kendriya Vidyalaya
04.2011 - 10.2021

Spoken English Teacher

Kendriya Vidyalaya
01.2010 - 12.2010

Product Trainer

Apollo Health
12.2006 - 07.2007

MphasiS- an HP company
01.2002 - 05.2006

Guest Relations Executive

Ramanashree Hotels
05.2001 - 12.2001

Guest Relations Executive

Green Park Hotel
10.1999 - 03.2001

Guest Relations Associate

Ramoji Film City
12.1998 - 12.1999

Computer Science Instructor

Maxitech Technologies
09.1993 - 09.1994

Music Teacher

Kendriya Vidyalaya
07.1992 - 11.1993

Bachelor of Arts - English Literature, Music Vocal and Psychology

GNDU
08.1989 - 07.1992

Strategic People Management -

IIM Calcutta

B.Ed. (Bachelor of Education) - English and Social Sciences

Osmania University

EPGDBM - Human Resources

SIBM

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Kavitha Mangalampalli