Kavitha Narayan
Specialist, Business Operations
Bengaluru
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Specialist, Business Operations
Dell EMC Corporation
02.2022 - Current
- Cultivated positive relationships with stakeholders to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained current understanding of compliance standards and best practices.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed strong client relationships through consistent communication and attentive service.
Senior Representative - Master Data Governance
Dell EMC Corporation
2 2020 - 02.2022
- Responsible for driving operational efficiency within the Track Organization specifically, streamlining business processes and leveraging best practices
- Perform secondary research in D&B for identifying the company's hierarchy (whether company is Parent, subsidiary etc.)
- Contribute to requirement specification document, estimation of time and effort and document
- Focus on centralizing administrative and system support functions and increasing responsiveness to business customers
- Maintenance of Customer Master Data and Track Mailboxes by supporting all incoming Track requests for Customer, Territory Assignment, Resource Management, Maintenance of SFDC, Channels, B2B Queues
- Provided supported to all EMC Business units such as Channels, Sales and other downstream clients
- Provided EOQ Support and accomplishing Quarter End Activities by aligning to GRO support structure
- Interacting with cross-functional Departments across Region wise for quicker processing of request
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
- Helped large volume of Request every day with positive attitude and focus on minimum Errors
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses when required
- Liaised with sales team to develop solutions and accomplish shared objectives
- Cross-trained and provided back up for team mates in their absence.
Representative Business Operations
Dell EMC
03.2017 - 02.2020
- Responsible for overseeing and managing Services Vendor Purchase Order Lifecycle from creation to closure, facilitating timely payment to our subcontractor
- Analytical analysis on all Invoices vs service entry sheet uploads
- Works on a variety of issues and exercise judgment and recommendations in selecting optimum outcomes
- Roles and Responsibilities: Works on creation of Purchase requisition and deals with end-to-end process of PR
- Working on Reporting (Publishing the weekly reports)
- Manage the Invoice on hold and approves the Invoices on daily basis
- Works with Account Payable team to ensure that the Vendor gets their payment within the payment terms
- Will get into calls to resolve the issues
- Works closely to coordinate activities with offshore Team
- Validates the GR & IR imbalances, works with PM and Vendor to clear the balances in SAP
- Proficiency in the Applications
- (Ariba and SAP)
- Maintains the tracker for the all the activities done in UK/I region
- Manages the email box for requests and assigns to individual
- Maintain a tracker of all requests are reportson a weekly basis
- Evaluates and validate the Open PO and manage through closure
- Ensure all the costs are applied properly and/or invoices are received prior to revoking of costs or closure of P.O
- Created the SOP document
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule
- Used Microsoft Word and other software tools to create documents and other communications
- Carried out day-day-day duties accurately and efficiently
- Oversaw daily operations to ensure high levels of productivity
- Improved operations through consistent hard work and dedication
- Identified issues, analyzed information and provided solutions to problems.
Education
Post Graduate Diploma in HRM
Symbiosis Distance Learning
Bangalore02.2021
Bachelor of Business Management
Bangalore University
Bangalore06.2016
Skills
Master data collection
Power BI
Master Data Management
Good analytical skills with quick learning capacity
Process implementation
Business performance improvement
Microsoft Tools
SAP Knowledge
Personal Information
- Date of Birth: 06/13/94
- Nationality: Indian
- Marital Status: Married
Timeline
Specialist, Business Operations
Dell EMC Corporation
02.2022 - Current
Representative Business Operations
Dell EMC
03.2017 - 02.2020
Senior Representative - Master Data Governance
Dell EMC Corporation
2 2020 - 02.2022
Post Graduate Diploma in HRM
Symbiosis Distance Learning
Bachelor of Business Management
Bangalore University
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