Kavitha P

Knowledgeable Accountant proficient in OTC - Cash App, Credit Management and Order Release. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.

• Performing different tasks that include posting cash receipts, updating cash flow reports, researching charge backs.
• Apply checks, wires, and BOE payments to receivables and/or post pre-payments on customer accounts within Customer SAP Financial Accounting System
• Downloading and saving daily cash activity from bank portals.
• Promptly review the customer credit worthiness and suggest increasing the credit limit based on the transaction
• Request the prepayment for pro-forma customers exact order value and get the payment confirmation
• Based on the payment confirmation order will be released from SAP on time mannerly.
• Make sure to download the credit card payment report from the bank portal. Ensure credit card payment status should be paid to release the order.
• If payment status failed or unpaid then recommend holding the order and respond back to sales team.
• Ensure existing customers order within their credit limit.
• Follow up with cash application team for bank statements and apply payment on time to avoid order hold or blocked.
• Responsible for applying cash receipts to customer accounts using SAP T.Codes.
• Responds to customer issues, queries and needs in a timely manner.
• Issuing Refund to credit invoice
• Contacting bank if customer made payment in error.
• Acts as an escalation point for the OTC team on more complex or sensitive issues.
• Processing Period end and Year end closing.
• Maintain and clear the GL accounts (Bank A/C, Customer A/C, DD, Suspense A/C)
• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly).
• Follow up with collection team for remittance advice for allocation of the On-Account payment.
• Making decisions with clear authority to write off balances according to strict guidelines.
• Maintain Service level agreement (SLA) agreed with the Client on daily basis.
• Misapplication (FBRA) and Error log file maintain, and errors rectify on the same day.
• Analyze unapplied and unidentified cash reports to find the root cause.

• Conducting Refresher Training to the team on a Monthly basis
• Sending daily emailers to the team about the pending status
• Creating unapplied reports on a daily basis.
• Quality monitoring for the team.
• Involved in Client calls and process updates
• Tracking all internal and external error and escalation into respective folder.

• Received "The year-end process quartile award in 2022 and 2023"
• Received “Teamwork award” for the year 2019
• Received “Best Customer support Award” for the year 2017
• Received “Best Debutant Award” for the year 2015

• Reduced unapplied and suspense payments.
• Reduced rejected payment, occurs due to incorrect and invalid bank details
• Increased automation percentage for bank transfer (Wire Payments)