Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Significant Highlights
Profile Summary
Timeline
Generic

Kavitha P Kurup

Kochi

Summary

Goal-oriented, techno-functional leader offering over 17 years with notable success in directing a broad range of corporate technology initiatives, while participating in strategic planning, analysis & implementation of solutions in support of business objectives with expertise in Solution Architecture, IT System Design & Development & Data Management. Possess a zeal to make a winning career in Software testing; gained understanding in preparing, designing and leading the test strategies and test plans for all projects; reviewing activities such as requirements review, design review, test strategy review and test case review. Possess broad-based domain experience in executing numerous engagements across US Healthcare & Payroll Domains with prestigious multinational customers. Exhibited knowledge and understanding of software testing methodology and best practices while maintaining and enforcing quality standards. Mapped business requirements by undertaking quick gap analysis; understanding business process and analyzed the workflow to design solutions (as-is, to-be and why-why analysis and freezing). Knowledge in improving software quality and reducing defects via introduction of defect & requirements tracking tools and testing best practices, root cause analysis & via creation of standardized tools, processes & methodologies. Keen analyst with excellence in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications as well as provisioning of suitable solutions. Gained rich functional experience in Migration, Upgradation, Implementation, Customization, Configuration, Integration Testing, Regression Testing, Test Scripts and User Training. Dynamic, agile, resilient and logical thinker; proficient in communicating with internal / external clients to determine specific requirements & expectations; managing client expectations as an indicator of quality. Deploying extensive Design Thinking and working on techniques of empathy, user journey maps, user personas to empathize, define and ideate the user needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Lead

WIPRO
Chennai
08.2022 - 08.2023
  • Identified opportunities for process improvements, implementing changes when required.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Maintained accurate records of employee attendance and task completion times.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored team progress and enforced deadlines.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Organized client meetings to provide project updates.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Trained new staff in relevant processes and procedures.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured compliance with industry standards and regulations.
  • Delegated tasks appropriately according to individual skill sets.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Provided support to junior staff during peak periods of workloads.
  • Maintained positive working relationship with fellow staff and management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.

Sr. Business Analyst

Conduent Services
Kochi
04.2017 - 08.2022
  • Actively participating in all aspects of Program Management Lifecycle with key focus on optimum project planning, feasibility analysis, service delivery and change management as per the client requirements
  • Working in annual enrollment changes and experience in Open Enrollment activities of US health insurance
  • Conducting system analysis, requirement gathering, design, development, functional testing, delivery and post implementation support
  • Preparing requisite documentation for explaining client’s requirements gathered from onshore counterparts including analysis of business/functional requirement documents, procedures and tables set-up, unit testing, release of the set-up for detailed testing, analyzing reported bugs and fixing the same
  • Developing to-be business process flows, identified the impact of the implementation to these business process flows and coordinated the review of the detail design for the business
  • Helping the business stakeholders envision the future and how their work will need to change to support the future
  • Facilitating Knowledge Transition, Documentation, Bug Fixes, Code Analysis & Service Improvements
  • Mapping the areas of bottlenecks & breakdown; taking steps to achieve zero client complaints through the application of troubleshooting tools like Root Cause Analysis, Risk Assessments, and Job Risk Analysis
  • Conducting gap analysis and documenting the gap of the requirements and identifying how it impacts the product
  • Meeting quality standards, ensuring high-quality customer experience while adhering to the SLAs and work processes
  • Guiding the team for programming, designing, testing and deployment of the requirements, also proposing various solutions/use cases to the client for the overall system
  • Rolling-out project performance metrics reporting; enhancing operational efficiency; achieving zero defect delivery
  • Directing various IT initiatives while participating in planning, root cause analysis and implementation of solutions
  • Analyzing & gathering the requirements from Product Team and preparing test estimations with planning
  • Determining operational feasibility by defining the problem, analyzing requirements, and assessing proposed solutions
  • Interacting with product team for requirement gathering
  • Pinpointed inefficiencies in business processes and recommended improved policies.

Business Analyst

Xerox Services
Kochi
08.2008 - 12.2015
  • Prepared & formulated Business Requirements Documents (BRD), Technical Specifications, Test Plans, and Systems Requirements Documents after analysing the client’s data accurately
  • Conducted transactions data extraction and performed sanity checks on data using Excel along with Transactions Data Cleaning
  • Executed data analysis on daily transactions report and shared analysis report with the senior management
  • Performed Ad-hoc Analysis & Test Hypothesis to extract business insights for the clients to answer their key questions / problems
  • Mapped & evangelized opportunities for improved analysis and efficiency through better data and analytics practices
  • Analyzed & extracted meaningful insights from complex data; applying business, statistical, predictive, prescriptive modelling
  • Interpreted results, translating results’ insights into analysis reports and communicating the same with the clients
  • Maintained SQL scripts to create and populate tables in data warehouse for daily reporting across departments
  • Executed UAT (User Acceptance Testing) to meet functional requirements and end-user satisfaction
  • Reported overall status of the project in hand to the client and senior management

Software Engineer

Affiliated Computer Services Inc. (ACS)
Kochi
12.2005 - 07.2008
  • Drafted & tested SQL queries; managed large-scale data; identified & reconciled client’s data for any inconsistency or errors
  • Managed data verification and quality assurance of clients’ demographic and payroll data

Education

M.Sc. - Mathematics

Bharata Mata College
Thrikkakara, Kerala, India
01.2005

B.Sc. - Mathematics

St. Teresa’s College
Ernakulam, Kerala, India
01.2003

Skills

  • Strategic Planning & Implementation
  • Business Intelligence
  • SDLC/UAT/Production Support
  • Agile & Waterfall Methodologies
  • Requirement Gathering & Analysis
  • Testing Plans / Scripts/ Tools
  • Defect & Bug Prevention
  • Software Testing Lifecycle
  • Stakeholder Management
  • Motivator
  • Team Building
  • Problem-Solver
  • Analytical
  • Communicator
  • Collaborator
  • Mainframe MVS Commands
  • ISPF
  • TSO
  • CITRIX
  • Windows
  • Problem Analysis and Resolution
  • Scheduling
  • Service Level Agreement
  • System Management
  • Technical Documentation
  • Technical Support
  • Data Science & Analytics
  • Data Analysis & Modelling
  • Microsoft Office
  • JIRA
  • TFS
  • SharePoint

Certification

Certified in JAVA Level - 1

Personal Information

Date of Birth: 06/21/82

Languages

  • English
  • Malayalam
  • Hindi

Significant Highlights

  • Results-oriented Manual Testing Team Lead in leading and managing QA teams, proficient in test planning, execution, and defect tracking Proven ability to improve testing processes, reduce bug rates, and deliver high-quality software on time Strong leadership, communication, and collaboration skills, with a track record of successfully leading teams to achieve project goals
  • Played a key role in successfully implementing the payroll process management system for multiple clients (AMN Healthcare, Adobe, Michelin, MARS, Newell, Wiley, Sage, Iron Mountain) in coordination with multiple teams
  • Received several awards and appreciations from top management for showcasing excellence.

Profile Summary

Multi-tasking, high-energy technocrat, targeting senior leadership assignments in Software Testing to deliver quality work in reputed organisations within IT sector for mutual growth, preferably in business analysis and testing. Goal-oriented, techno-functional leader offering over 17 years with notable success in directing a broad range of corporate technology initiatives, while participating in strategic planning, analysis & implementation of solutions in support of business objectives with expertise in Solution Architecture, IT System Design & Development & Data Management.

Timeline

Team Lead

WIPRO
08.2022 - 08.2023

Sr. Business Analyst

Conduent Services
04.2017 - 08.2022

Business Analyst

Xerox Services
08.2008 - 12.2015

Software Engineer

Affiliated Computer Services Inc. (ACS)
12.2005 - 07.2008

M.Sc. - Mathematics

Bharata Mata College

B.Sc. - Mathematics

St. Teresa’s College
Kavitha P Kurup