Kavithalakshmi Nadar

• Forecasting availability of Human resource followed with Demand Forecasting and fulfilling the requirement from within and outside the organization. Overall Business size managed is 7000 people.
• Collaborate with the finance team on budgetary process and analyze, review, forecast, and trend complex data for several areas of business to the leadership team
• Creating Weekly/Monthly/Quarterly/Annual management review decks highlighting risks and upsides in forecast and action plans
• Work with the recruitment team to fulfill skilled Demands for the business
• Identify and project manage key strategic initiatives and maintaining cross functional relationships and co-ordination with various teams to support the leadership
• Providing the leadership team including EVPs, VPs and Directors with analytical and strategic research support
• Identify, track and analyze Key Performance Indicator for the Business unit through strong performance management of KPIs
• Daily connect with the PMO team of 20 people to enabling smooth functioning of the BU in respect to Demands, resource utilization & Operational activities
• Monitoring bench on daily basis for effective bench management and utilization, thus reducing bench age and bench cost to the organization
• Analysis of data such as resource utilization, bench management, resource forecasting and revenue forecasting and providing recommendations as appropriate
• Drive Employee engagement initiatives including not limited to - Early in Career, Diversity empls, New hires < 1year
• Manage end-to-end internal communications, plans, tactics and outcomes
• Follow up with department heads to ensure proper execution and request progress reports for all departments on a regular basis

• Introduced new methods, practices and systems to reduce turnaround time.
• Evaluated complaints to maintain cost controls and improve operations.
• Functioned as point of contact for customer and branch focused on timely and successful completion of full lifecycles of assigned request/complaints.
• Worked collaboratively with multiple departmental team like Sales, Branch & Retail asset.

• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

· Responsible for quality communication and customer servicing within laid down productivity and service benchmarks

· Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues

· Adherence to Information Security norms & quality process norms

To identify and convert the opportunities for cross selling (banking product) on customer's request