KAVIYA PRABHU CHITRA
Leicester, England,United Kingdom
Summary
Bringing strong foundation in communication and empathy, I excel at building rapport with patients and ensuring their comfort and well-being. My background in customer service has honed problem-solving skills and ability to manage diverse needs efficiently. With compassionate approach, I am committed to providing high-quality care and support in healthcare environments.
Overview
10
10
years of professional experience
Work History
Senior Administration Executive
The Greens Inn
03.2018 - 11.2024
- Served as the primary point of contact for guests, visitors, and business enquiries, ensuring a professional and welcoming front desk experience.
- Managed hotel bookings, check-ins, and check-outs while resolving guest queries promptly and courteously.
- Oversaw daily administrative operations, ensuring smooth coordination between departments.
- Maintained accurate records, schedules, and reports to support senior management decision-making.
- Led and supervised junior administrative staff, providing guidance and training to maintain service standards.
- Coordinated client communications via phone and in-person interactions, contributing to high customer satisfaction.
- Yelagiri Hills, India
Administrative Executive
Shiva Shakthi Auto Care
07.2014 - 02.2018
- Welcomed customers and managed front office reception, handling high volumes of calls and enquiries.
- Scheduled appointments and coordinated with service teams to ensure efficient workflow.
- Provided customers with service updates and ensured timely follow-ups.
- Negotiated with vendors and service providers to secure cost-effective contracts, contributing to reduced operational costs.
- Assisted with basic bookkeeping, invoice tracking, and administrative reporting.
- Tirupattur, India
Education
Bachelor of Science (BSc) - Psychology
Bharathiar University
Coimbatore, India01-2014
Certificate of Higher Education - Commerce
Government of Kerala
01-2011
Secondary School (10th Standard) -
Ebenezer Matriculation Higher Secondary Residential School
Yelagiri, Tamil Nadu, India01-2008
Skills
- Human behaviour understanding
- Psychological assessment
- Communication skills
- Medication Administration
- Active listening
- Mental health support
- Flexibility
- First aid proficiency
- Patient service
- Relationship-building
- Record-keeping
- Stress management techniques
- Critical-thinking
- Confidentiality maintenance
- Counselling
- Therapy session management
- Dietary planning
Additional Information
Currently a university student in the UK seeking part-time employment, Strong time-management skills, balancing work commitments with academic studies, Excellent interpersonal and cross-cultural communication skills, Adaptable and quick to learn new systems and procedures, Eligible to work in the UK
Custom Section
RY543611D
Languages
English
Proficient
C2
Tamil
Proficient
C2
Interests
- Listening to music
- Cooking
- Driving
- Gardening
Timeline
Senior Administration Executive
The Greens Inn
03.2018 - 11.2024
Administrative Executive
Shiva Shakthi Auto Care
07.2014 - 02.2018
Bachelor of Science (BSc) - Psychology
Bharathiar University
Certificate of Higher Education - Commerce
Government of Kerala
Secondary School (10th Standard) -
Ebenezer Matriculation Higher Secondary Residential School