Kaviyarasu Palusamy

• Streamlined project execution, coordinating with team members and stakeholders to ensure timely completion.
• Increased reliability of AV systems through regular maintenance checks and software updates.
• Maintained strong relationships with vendors, negotiating favorable terms and prices for high-quality components used in installations.
• Actively participated in industry conferences and workshops, staying up-to-date on current trends and emerging technologies within the field of audiovisual engineering.
• Developed comprehensive documentation for each project, allowing for easy reference during future maintenance or modifications.
• Implemented best practices for cable management, resulting in improved organization and efficiency within installations sites.
• Reduced troubleshooting time by providing efficient technical support for AV equipment issues.
• Managed inventory effectively, ensuring adequate supplies were available when needed without excess waste or delays in procurement.
• Provided remote support as needed, diagnosing issues quickly over the phone or via email correspondence with clients or team members on site.

• Worked as a AV and UC engineer in HCL for a US based client organisation Ascension Technologies.
• Reactive support and providing solutions for video conference related issues to healthcare client
• Monitoring of video devices using RPRM(Real Presence Resource Manager)
• ZOOM administration (provisioning, configuration and managing of Zoom rooms)
• Google workspace support(Google meet, Voice and calendar)
• Troubleshooting MS Teams related users issues, Teams licensing and administration
• Polycom end points configuration and Management assistance
• Coordination with the FS team offshore for extensive support
• Working on and giving the good resolutions for users requests and incident tickets monitoring from service now
• Audiovisual systems management and AV conference rooms management

• Mentioned below some of the key project details I was worked,
• LPSC [Indian Space ISRO Center-Vellimala-Kerala]: Integrations and maintenance of the AV systems and LED screens.
• Providing VC assistants based on the client schedules.
• Indian Military Camp [Pangode]: Integrations and maintenance support for the client meeting rooms for Zoom and other VC platforms.
• Marry App[Kochi]: Complete Audio visual project implementation and operational support for WebEx endpoint solution devices and Personal room users support
• LULU Corporate Offices: Audio visual & Video conferencing solutions
• Reactive support and providing solution for video conference related issues
• Video conference event planning and support for large/ small meeting and webinars.
• Scheduling and providing the reactive issue support to users for their video conferencing issues.
• Raising the RMA with AV vendor for the faulty video conference devices and configuring and testing of RMA'ed devices with assistance of FS onsite.

• 42 Meeting rooms: Maintaining the 40+ meeting rooms daily operational status and documentation of daily collecting reports from that rooms without fail for the preventive maintenance.
• 20 WebEx Endpoint Devices: Maintaining mixed types of Cisco vc devices operational status through WebEx full admin control hub administration.
• WebEx Global Support: Working together with help desk team to resolve global user's WebEx related issues through control hub administration
• AV Estimation Designing: Implementing new AV and VC room's estimation designing and working together with procurement team to achieve the best solutions.

Mentioned below some of the key projects I was worked,

• Ibis And Novotel: Project site management, BGM and AV systems integrations.
• Move n Pick Hotels: Meeting rooms AV systems integration and commissioning
• Café Milano Four Seasons in Abu Dhabi: BGM and ELV systems integrations and operational maintenance.
• Microsoft: Meeting room AV systems installation and programming support
• Higher Studies Technology (Dubai-Sharjah): PA systems integration and configuration in all Campus.

• Project coordination with other contractors like electrical, networking, carpentry& facility team.
• Cable termination, soldering & Install the AV equipments rack
• Audio & control systems design & initial configurations.
• Providing demonstrations to the customer after completion of the project
• Have worked in Gulf Project in Qatar around 2 years for one our client called Q-Soft for sn AV project.
• PA system and large auditorium AV system integration and programming support
• GRMS Panels cables terminations, testing and commissioning.