Kavya Agrahari
Lucknow
Summary
Seeking a great job that offers a vibrant workplace where i can use my skills & experience and maintain string relationship with client to achieve challenging goals and to gain an opportunity for continuous along with company
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Analyst
Hindustan Computers Limited (HCL Tech)
Lucknow
08.2023 - Current
Fincrime Analyst
HCL Technologies
Investigation on Performing CDD , Performing EDD, Investigation of PEP Customer, Investigation on Onboard customer’s, Investigation on User and Entity, investigation on Sanction customer or sanction countries, Investigation on flag alert, Adverse media, Dossier file reporting
Process Associate
Hindustan Computers Limited (HCL Tech)
Lucknow
06.2022 - 08.2023
Education
Master Of Business Administration - Marketing & Hr
Goel Institute of Technology & Management
Lucknow05.2022
Bachelor Of Commerce - Commerce
City Group of Colleges
Lucknow 05.2020
Skills
Interpersonal skill - Strong interpersonal skill and ability to build rapport with customer Team player with the capacity to collaborate effectively with colleagues
Communucation skill- Excellenet verbal and written communication skill, ability to effectively communication with customer and colleagues
Technical skill- Knowledge of using communication tools like emails, live chat and telephony systems
Problem solving skill- Proven ability to analyse situation identify problems and develop solutions accordingly
Customer service skill - Proficient in handling customer inquiries, complaints and escalations Skilled in resolving conflicts and providing solutions to ensure customer satisfaction
Certification
Shining mind certificate, by supporting with maximum efficiency to reduce the queue, helping new users on floor without compromising my commitments
Languages
Hindi & English
Personal Information
Father’ Name: MAAN SINGH AGRAHARI
Date of Birth: 27/04/2000
Gender: FEMALE
Nationality: INDIAN
Marital Status: UNMARRIED
DISCLAIMER
I hereby declare that all the above information is true and correct to the best of my knowledge
Timeline
Quality Analyst
Hindustan Computers Limited (HCL Tech)
08.2023 - Current
Process Associate
Hindustan Computers Limited (HCL Tech)
06.2022 - 08.2023
Master Of Business Administration - Marketing & Hr
Goel Institute of Technology & Management
Bachelor Of Commerce - Commerce
City Group of Colleges