Kavya Andavarapu

Highly skilled and motivated professional with three years of experience in Mainframe Development, Operations, Maintenance, and Support Services. Seeking a challenging role where I can contribute my expertise, and drive project success for organizations. Committed to utilizing my skills in project planning and resource optimization to enhance operational efficiency.

• Client: Farmers Insurance Group
• Team: PLA Application Operations
• Role: L3 production support
• Technology: COBOL, JCL, DB2, CICS
• Description: Farmers Insurance is one of the leading North American insurance groups for vehicles, homes, and small businesses. The application is used to create new policy and modify the existing policies.

• Worked extensively on DB2, CICS regions, TSO/ISPF, and have good hands-on experience
• Answers technical support queries and implements fixes for application problems
• Responsible for tracking trouble tickets and resolving escalated support incidents
• Works on cross-functional teams to proactively address support issues
• Fixed problems by my own responsibility, and rectified errors by modifying the system databases, making use of SQL
• Actively sought continuous improvement opportunities in project management processes, and engaged in ongoing learning
• Monitoring the application for system issues during deployment changes, and ensuring CICS regions are available as needed

• Received appreciation from the client for the timely delivery of tasks
• Successfully managed client relationships, exceeding expectations through effective communication

• Date of birth: 07/04/99
• Marital status: Married
• Nationality: Indian
• Languages known: Telugu, English, Hindi