Kavya Arora
Bangalore
Summary
Dedicated and results-driven Customer Support Engineer in ensuring exceptional customer experiences through quality-focused strategies. Proficient in applying a combination of leadership, analytical, and customer-centric skills to optimize support processes and drive continuous improvement
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Technical Solutions Representative III
HP Inc
Bengaluru
06.2021 - 05.2023
- Provided customer support and sales support for the top of range premium device from HP
- Managed escalations on behalf of team .
- Generated and implemented ideas for improving the quality process.
- Trained new hires by doing process training , and audited their calls to ensure they are up for quality standards .
- Provide floor support for quality , sales and process in the absence of Tech Lead
- Got awarded with the MVP 2021 award for HP Inc Bangalore .
Technical Solutions Rep II
HP Inc
Bengaluru
01.2019 - 05.2021
- After getting onboard as a permanent employee quickly built a position as a senior agent with added responsibility
- Received multiple customer appreciation and recognition
- Worked with the team to understand customer requirements and offer technical support
- Helped trained new hires in terms of process, tools and technical knowledge
Technical Solutions Rep I
Artech Consultancy working for HP Inc
Bengaluru
07.2017 - 01.2018
- Responsible for taking control and resolving complex technical and escalation customer
- Document and simulate customer issues to find solutions/fixes customer issues and dispatch additional service necessary.
Education
Electronics And Communication Engineering -
Gyan Ganga Institute of Technology And Sciences
Jabalpur 07.2013 - 06.2017
Skills
Communication Skills
Timeline
Technical Solutions Representative III
HP Inc
06.2021 - 05.2023
Technical Solutions Rep II
HP Inc
01.2019 - 05.2021
Technical Solutions Rep I
Artech Consultancy working for HP Inc
07.2017 - 01.2018
Electronics And Communication Engineering -
Gyan Ganga Institute of Technology And Sciences
07.2013 - 06.2017
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