Kavya Beeram
Hyderabad
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Transportation Specialist
Amazon Development Centre
Hyderabad
10.2021 - Current
- Lead and manage a team of transportation specialists and associates, providing guidance, coaching and mentoring.
- Allocate tasks and responsibilities to team members based on their skills and strengths.
- Develop and implement strategic transportation plans to optimize routes, reduce costs, and improve overall efficiency.
- Collaborate with other departments to align transportation strategies with broader organizational goals.
- Implement continuous improvement initiatives to enhance transportation processes and reduce inefficiencies.
- Collaborate with internal stakeholders, including logistics, supply chain and procurement teams to ensure seamless coordination.
- Analyze transportation data and prepare regular reports on key performance metrics.
- Use data insights to make informed decisions and drive improvements.
- Kept transportation operations in compliance with company policies regarding hazardous materials handling procedures, legal and safety requirements.
- Tracked progress of open cases and tickets using ticket tracking software such as SIM Ticketing .
Resolution Team Lead
Amazon Development Centre
Hyderabad
10.2018 - 10.2021
- Trained and monitored new hires and internal batches by resolving their issues throughout their training period.
- Helping the associates in delivering the excellent customer service by enhancing their subject knowledge and training them on how to improve the customer interactions.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Auditing the performance of the associates and generating the reports to supervise their performance.
- Mining the contacts and providing the feedback to the associates.
- Reviewed existing processes for potential areas of improvement or automation opportunities.
- Facilitated regular team meetings to review current projects, prioritize tasks and discuss process improvements.
- Assisted with onboarding new hires by providing training materials and orientations on department procedures and policies.
- Identified training needs within the team and created learning plans to increase knowledge base of team members.
- Created detailed reports highlighting KPIs, SLAs, team productivity for management review.
- Participated in cross-functional initiatives aimed at improving overall customer satisfaction levels.
- Participated in brainstorming sessions with other departments to create innovative ideas for improving the overall quality of customer care services.
- Generated monthly reports summarizing key performance indicators related to customer satisfaction levels and performance metrics.
- Resolved escalated customer complaints during huge peaks in a professional manner while adhering to company policies and procedures.
Business Development Manager
Jay Robotix Pvt. Ltd.
Hyderabad
08.2018 - 07.2021
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives..
- Tracked monthly sales to generate reports for business development planning.
- Wrote interesting posts for the company's various clients on Social Media Accounts.
- Managed Facebook pages, Facebook, Twitter, LinkedIn and Blog accounts till date.
- Write, edit and proof read all published informational blog posts for accuracy.
- Designing the templates in MailChimp and creating the campaign for massive emailing.
- Handled timely follow-up on payment from clients.
- Maintained good client relations and effectively solved problems in an effort to resolve account delinquency and prevent losses.
- Coordinated with Sales Operations team to resolve invoice disputes and collections issues in a timely and highly professional manner.
- Generate payment reports for the higher management for clear understanding about the inflow and out flow of cash.
- Maintaining all the invoices, ledgers and reports for Audit.
- Recruited new employees and built relationships, driving visibility.
- Held exit interviews and documented information discussed with employees.
Education
MBA - HR And Marketing
Osmania University
Hyderabad07-2016
Bachelor of Science - Computer Science
Osmania University
Hyderabad04-2014
Skills
- Customer service experience (International Voice and Non voice)
- Human resource activities
- Sales Team Supervision
- Transportation Manager for NOC (BR) and MX (Mexico)
Technical Skills:
- Proficient in Windows Server 2000,2003,2008,2010
- Adept with Microsoft Office Suite (Word, PowerPoint, Excel)
- Knowledge of Database (Microsoft SQL)
- Familiarity with C, C, Java, HTML, python
- Trained on AWS DevOps tools
Timeline
Transportation Specialist
Amazon Development Centre
10.2021 - Current
Resolution Team Lead
Amazon Development Centre
10.2018 - 10.2021
Business Development Manager
Jay Robotix Pvt. Ltd.
08.2018 - 07.2021
MBA - HR And Marketing
Osmania University
Bachelor of Science - Computer Science
Osmania University
Similar Profiles
KARUNESH GUPTAKARUNESH GUPTA
Senior Product Manager | Technical Program Manager at AMAZON DEVELOPMENT CENTRE INDIASenior Product Manager | Technical Program Manager at AMAZON DEVELOPMENT CENTRE INDIA
Divya MadukalDivya Madukal
Quality Associate (LMAQ - Quality) at Amazon Development CentreQuality Associate (LMAQ - Quality) at Amazon Development Centre
BALAJI MBALAJI M
CXQO associate at Amazon Development Centre India Pvt. Ltd.,CXQO associate at Amazon Development Centre India Pvt. Ltd.,
Amit TakalkarAmit Takalkar
Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.
Prakash GadhamsettyPrakash Gadhamsetty
Assistant Consultant at Tata consultancy services limitedAssistant Consultant at Tata consultancy services limited