Kavya Dasan

I. Transport Administration:

• Managed ERP-based student registration, route allocation, and bus ID issuance for school transport.
• Streamlined administrative processes, including document filing, data entry in Excel, and communication through email and WhatsApp.
• Ensured precise management of student data, and conducted individual bus list reconciliation for optimal capacity utilization.

II. Parent Relations & Complaints Management:

• Served as the primary liaison for parent interactions, addressing concerns and complaints, with a focus on transport-related issues.
• Proactively collected and utilised parental feedback to enhance transport operations and system performance.
• Facilitated effective communication between school management, parents, and transport staff to resolve issues quickly.

III. Human Resources Management:

• Maintained detailed records of driver deployment, attendance, documentation, RTA permits, fine deductions, and overtime payments.
• Provided prompt resolution to driver inquiries and conflicts, ensuring a harmonious work environment.
• Managed uniform distribution and asset tracking in coordination with HR for accurate employee data management.

IV. Operations Management:

• Coordinated daily transport arrangements for 1400 students and 150 staff across 48 routes, guaranteeing punctual student transit.
• Supervised GPS tracking, video surveillance, and parent application usage to ensure safety and transparency.
• Oversaw transportation operations, including driver scheduling, dispatching, and vehicle management.
• Monitored fuel consumption, coordinated cleaning supplies, and managed vehicle maintenance and accident reporting.
• Maintained comprehensive records of traffic violations, fines, and maintenance requests to uphold transport compliance.
• Compiled and reported daily transportation activities to the head office, including vehicle usage, staff attendance, and other relevant information.

V. Finance & Accounts:

• Generating transport fee invoices, adjusting invoices for area changes, and overseeing fee collection and receipt issuance.
• Daily financial reporting on fee collections across various payment modes, and ensured accurate bank deposits.
• Reconciled monthly payments received via cash, card, cheque, and bank transfer with the ERP system.
• Preparing monthly revenue share details based on invoicing, maintaining financial transparency and accountability.