Kavya J
Data Management Analyst
Bengaluru,KA
Summary
Data management professional with proven track record in organizing, analyzing, and maintaining complex data systems. Strong focus on team collaboration, ensuring data integrity, and meeting project goals. Adept at adapting to changing needs and highly reliable in delivering results. Skilled in database management, data analysis, and software tools relevant to data management. Known for excellent problem-solving abilities and effective communication.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Associate Analyst
Lowe's Service India
10.2019 - 01.2024
- Worked on Data Management Analyst (Remedy ticket and Incident ticket) actively listened to stakeholder requests, confirming full understanding before addressing concerns.
- Knowledge and experience in Data Privacy and Data Governance and data security laws and regulations, including CCPA.
- Worked on Digital Site Reliability Engineering (JIRA) when customer facing any technical issue with their account used to collaborate with cross functional team to analyze the issue and resolve it.
- Worked on Medallia report by segregating feedback into category.
- Collaborated with cross-functional teams to ensure seamless integration of data management systems across departments.
- Created spreadsheets using Excel for daily, weekly, and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
- Reduced manual data entry errors by creating user-friendly templates and standardized input formats by using Excel and Power BI.
- Willingness to learn new skills and take on new responsibilities as needed.
- Created training materials for staff members regarding changes in process procedures.
- Developed comprehensive documentation on data requirements and specifications for internal knowledge sharing and training purposes.
- Simplified complex datasets into easily digestible visualizations that improved stakeholder understanding and accelerated decision-making processes.
- Acted as a trusted resource for the resolution of data-related issues, working closely with other analysts to troubleshoot problems and develop creative solutions.
- Conducted complex data management with SQL.
Process Associate
Cognizant Information Technology PVT LTD
09.2017 - 05.2019
- Research & analysis of loans in payment of taxes and checking status to avoid taxes going delinquent.
- Have dealt with loan administration & processing system under the process US Mortgage.
- Calling to the U.S tax office and collecting information regarding tax status..
- Research & locate mortgage payment discrepancies such as nonpayment, missing payment etc.
- Responsible for the completion of taxation process of mortgage customer within the relevant period as per the government regulation laws.
- If taxes are paid excess requesting for refund back to homeowner's account.
- Participated in regular team meetings and provided inputs.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
Education
MBA - Finance
St. Joseph College
Bengaluru, KA 01.2021 - 12.2021
B. Com - Finance
Baldwin Women's Methodology College
Bengaluru, KA 04.2017 - 12.2017
PUC - Commerce
Baldwin's PUC College
Bengaluru, KA 01.2014 - 12.2014
Skills
Database:
Teradata 162 (SQL)
PG-Admin (Pulse DB) (PostgreSQL) (Certificate)
Tools:
Sterling
IMS
Postman
Kibana
Couchbase
Genesis
WinsCP
JIRA
Service Now
Power BI (Certificate)
Microsoft Excel
Mainframe
Tableau
Skills:
Proficient in SQL for data querying and manipulation
Documentation and reporting using Power BI and Excel
Strong analytical and problem-solving abilities
Excellent communication and team-work skill
Data research and validation
Accomplishments
- Won star of the week, spotlight & Unicorn award in Cognizant.
- Won Spot Awards for maintaining a good consistency over months in Lowe's.
Timeline
MBA - Finance
St. Joseph College
01.2021 - 12.2021
Associate Analyst
Lowe's Service India
10.2019 - 01.2024
Process Associate
Cognizant Information Technology PVT LTD
09.2017 - 05.2019
B. Com - Finance
Baldwin Women's Methodology College
04.2017 - 12.2017
PUC - Commerce
Baldwin's PUC College
01.2014 - 12.2014